Customer Driven: ‘Just One More Thing’
We are excited about our newest monthly column “Customer Driven” which debuts this week. Authored by Laura Jozwiak, Senior Vice President of Sales and Client Relations at Wheels, Inc., her opening article is titled “Just One More – The Difference Between Average and Exceptional.”
Laura says, "What you do above and beyond the norm is what creates customer loyalty, trust and superior service. Some of the best service organizations understand this and engage their culture accordingly. Many of us are continuously looking for ways to impress and dedicate themselves to the client experience. It often can be just that one more thing that takes us from average to exceptional."
After I read Laura's column, I thought about the "one more thing" I could do, and I did it!
Janice Sutton
Editor in Chief
CEI Forms First Global Fleet Safety Alliance
The CEI Group, Inc., CEPA SafeDrive and VVCR International announced today they have created the Global Fleet SafeDrive Alliance™, which will offer the first turnkey, fully integrated multinational fleet safety program.
The Alliance’s services will include driver and fleet risk assessment, driver behavior monitoring, and remedial and pro-active driver safety training, with the goal of reducing accidents, saving lives and avoiding billions of dollars in costs related to fleet accidents worldwide.
“The Global Fleet SafeDrive Alliance is creating the platform that for the first time will enable managers of a multinational fleets to begin to standardize their safety programs on a worldwide basis,” said Wayne Smolda, CEI’s president and chief executive officer. “But it will also allow the fleet’s program to be adapted to the laws, regulations, equipment and culture of each country in which they operate.”
NAFA Releases Urgent Cybersecurity Whitepaper
The increasing usage of digital tools, connectivity, and platforms in modern automotive products poses a singular challenge to vehicle drivers, owners, and those who supervise fleets of vehicles.
Cars, trucks, and the ”Internet-of-things” open multiple attack surfaces for hackers. With semi-autonomous vehicles and impending fully-autonomous vehicles ceding even more control to technology, NAFA Fleet Management Association (NAFA) is speaking out on the subject.
Unparalleled in its commitment to the security of fleets, NAFA presented the webinar ”Fleet Management and the Connected Vehicle” on October 5. Continuing with this mission, NAFA has issued a companion whitepaper. ”Fleet Management and the Connected Vehicle” can be downloaded for free at: http://www.nafa.org/download.php?f=832
Why Wealthy Drivers with DUIs Get to Pay Less for Car Insurance
Think having a pristine driving record will guarantee you a low rate on car insurance?
Earning a fatter paycheck may make more of a difference, according to new research by the Consumer Federation of America, a consumer advocacy organization.
The group requested insurance quotes in 10 major cities for two hypothetical drivers. One person had a higher-paying job but had either caused a bad accident or been in trouble for driving under the influence.
Donlen Releases Advanced Courtesy Dealer Portal to Enhance Customer Delivery Experience
Donlen has released Agent Central eDraft, an advanced electronic draft portal that provides courtesy delivery dealers with enhanced visibility to vehicles on order through each step of the production phase.
From the moment a vehicle is assigned to a dealership, they will have access to comprehensive data that will allow them to prepare for the delivery, and in turn get vehicles to their customer’s drivers more efficiently.
With this new portal, Donlen’s courtesy delivery dealers will be able to deliver vehicles faster and more efficiently to drivers, improving the driver and dealer experience for fleet customers.
