Customer Driven – Column Archive

Reciprocation Drives Positive Results

Customer Service Starts with You

Teamwork Makes the Dream Work

How to be Successful in a Customer Driven World

Staying in Rhythm With Your Customer

Let’s Do Lunch

Just Show Up to Provide Exceptional Customer Service

A Lesson in Being Customer Driven from a Four-Legged Friend

Finding Your Role Model

Practice Makes Perfect

Want to Help Your Clients? Stay Calm!

The Connections That Drive True Results

Walk in Your Customer’s Shoes?

Why Authenticity Matters in Customer Service

3 Strategies to Help Achieve and Deliver Results

The Power of Unexpected Service

A Math Lesson in Service

Embracing Change Brings Value to You and Your Company

The Path to Results is Not a Straight Line

Just One More — The Difference Between Average and Exceptional