We are excited about our newest monthly column “Customer Driven” which debuts this week. Authored by Laura Jozwiak, Senior Vice President of Sales and Client Relations at Wheels, Inc., her opening article is titled “Just One More – The Difference Between Average and Exceptional.”
Laura says, “What you do above and beyond the norm is what creates customer loyalty, trust and superior service. Some of the best service organizations understand this and engage their culture accordingly. Many of us are continuously looking for ways to impress and dedicate themselves to the client experience. It often can be just that one more thing that takes us from average to exceptional.”
After I read Laura’s column, I thought about the “one more thing” I could do, and I did it!
Editor in Chief