A Customer Driven Mindset
In this episode we speak with Laura Jozwiak about what it means to have a Customer Driven mindset, including how to walk in your customer’s shoes and how to provide excellent customer service.
America Saw a 50% Decrease in Time Spent in Traffic in 2020, Report Says
It's undeniable that the COVID-19 pandemic has had a massive, sweeping impact on the way we live our lives. It changed everything, and according to a study published on Tuesday, that means traffic, too.
Now, if you're already a resident of a major city, especially one that underwent strict shelter-in-place orders in 2020, you already know that traffic got a lot lighter. It turns out that when businesses are closed and people are asked to stay home, there's generally less traffic, but exactly how big of a difference was there?
If you live in a major city in the US, that difference was somewhere around 50%. That works out to approximately 75 fewer hours spent in traffic over the year. That almost two standard, full-time work weeks that you got back. Of course, there wasn't necessarily a lot that you could do with those hours.
Read the article at MSN.
Lawmakers Question USPS Fleet Contract
A House panel made plans to examine the U.S. Postal Service’s awarding of a blockbuster truck-building contract to Oshkosh Corp. and another lawmaker raised questions about stock trades just prior to the contract announcement.
Workhorse’s bid to replace delivery trucks for the Postal Service with an all-electric fleet had been viewed as the favorite, especially after President Joe Biden ordered the government to utilize emissions-free vehicles. But Oshkosh won the bid last month with a fleet that will be mostly gasoline-powered.
“So, you want to replace the second largest fleet in America with fossil-fuel-based vehicles?” said House Subcommittee on Government Relations Chairman Gerry Connolly of Virginia. “If you project from now until 25 years from now, you’ll be the only gas-powered or diesel powered vehicle on the road.”
Read the article at Autoblog
IARA Kicks Off Its 2021 Virtual Conference March 18th
The International Automotive Remarketing Association, IARA, opens the doors … virtually …to its 2nd Virtual Conference on March 18th with a busy schedule of noteworthy topics and expert speakers intended to recount the lessons from a historic year and project how to traverse the road to a successful 2021.
While the remarketing industry faces new leadership in Washington and fitful pandemic news, the lessons from 2020 remain fresh and relevant. They need to be considered by consignors intent upon mapping a course for business success in the face of buffeting economic and social winds.
After “Welcome” remarks, the virtual conference picks up steam with “2021 Key Trends & Outlook,” moderated by Steve Greenfield and featuring Tom Kontos and Jonathan Smoke. Next, Doug Campbell (moderator); Alan Lang (Manheim); Jason Ferreri (Adesa); Laura Taylor (Xlerate); Charles Nichols (ServNet) participated on the timely “Adapting to the Socially Distanced World” presentation.
Wheels Expands Reimbursement Program with FAVR
Wheels, Inc. expands its reimbursement program to include Fixed and Variable Rate (FAVR), further diversifying their suite of mobility solutions.
Wheels FAVR Reimbursement leverages data from their extensive vehicle and driver base. It is delivered in accordance with the IRS FAVR program guidelines, providing companies and employees flexible, fair, localized and accurate payments.
Companies can manage all facets of their FAVR program with Wheels’ award-winning support resources and technology platform.
