Coming Soon: Pay for Gas or Parking, All From Your Dashboard
Visa wants to turn your car into a mobile payments platform.
The company showed off a concept app at the Mobile World Congress in Barcelona Monday that will let drivers pay for fuel and parking without leaving their car.
Visa teamed up with Honda to create the app which can be accessed via the car's dashboard. It will tell a driver when their gas is low and navigate them to the nearest place to fill up. Once parked next to the pump, the app can calculate the cost of filling up and a person can pay for the gas and even convenience store items via their dashboard.
The proof of concept was also shown alongside another app which allows people to pay the exact price for their parking spot without under or overpaying. Visa teamed up with ParkWhiz for the product.
The Customer Experience Starts Long Before the Sale: Sell before the sale
Pay attention to the pre-transaction experience. That’s the true start of the customer journey is in most customer experiences.
The Corporate Executive Board (CEB) surveyed more than 1,400 B2B customers across multiple industries, and found that 57 percent of a typical purchase decision is made before a customer talks to a supplier. You need to start engaging your customers and selling before customers enter your business. If you ignore the pre-transaction experience, you are very likely sending those prospects to your competitors.
Find out how your present and future customers begin their journey for what you are offering. That’s the true start of their customer experience. You want to be there to connect and engage them in an informative and pleasing way before the transaction.
Road to Autonomous, Connected Cars is Filled with Risks
A future filled with self-driving and connected vehicles lays just around the bend -- but it's riddled with a minefield of legal, hacking and financial risks.
That was the verdict Thursday as lawyers, cybersecurity experts and software engineers gathered for the Connected Car Symposium in downtown Detroit, sponsored by the Butzel Long law firm.
Perhaps the most harrowing problem in this zoomy future of autonomous, software-packed vehicles may be protecting them from hackers. A fast-growing density of software guides these vehicles and collects data on everything from where we drive to what we eat.
Car Theft on the Rise in the US
Gas prices may be dropping, but the rate of car theft is not, according to new statistics from the FBI, stolen car rates are up 1% through the first half of 2015.
While a small increase may not seem like much, car theft is the only property crime that rose during that period and it had been trending downward in recent years.
The silver lining is that the statistics only account for the first six months of last year so there is a reasonable chance that they could shift to the other side of the ledger.
Manheim Appoints Doug Keim Senior Vice President of Client Experience
To drive Manheim’s efforts to reimagine and revolutionize customer service and position the company for future growth, Doug Keim has been appointed senior vice president of Client Experience.
In this role, he will develop and execute initiatives designed to improve dealer and commercial client satisfaction and profitability. Effective March 1, Keim will report to Janet Barnard, president of Manheim North America.
