On Fleet Driver Management – Column Archive
The COVID-19 Pandemic Greeted the President at The CEI Group. How He and His New Company Coped
Supplements: How to Minimize Those Nasty Collision Repair Surprises
Creating A Safety Culture That Surpasses Compliance Goals
Four Proactive Steps for Fleet Safety Program Success
Save Big on Repairs without Compromising Safety!
What Does It Take To Achieve A Higher Subrogation Recovery Rate?
Body Repair Shop Selection: Are You Setting Yourself Up for a Nightmare Repair?
Close Gaps in Fleet Safety to Avoid Negligent Entrustment Liability, Part Four
Close Gaps in Fleet Safety to Avoid Negligent Entrustment Liability, Part Three
Close Gaps in Fleet Safety to Avoid Negligent Entrustment Liability, Part Two
Close Gaps in Fleet Safety to Avoid Negligent Entrustment Liability, Part One
The Advantages of Outsourcing Subrogation to an Experienced Team
Updating Your Safety Culture in the Age of 'Big Data'
Prescriptive Analytics – Moving Past Predictions
Flood Damage: Knowing When It Can or Shouldn't be Repaired
You CAN Collect from Uninsured Drivers (but It's Not Easy)
When Safety Takes Priority Over Savings
More Auto Computers Means More Complicated, Costly and Longer Repairs
Collision Repair Costs are Rising Faster Than Inflation
Don’t Get Burned by a Towing Con!
Why Three Repair Bids Can Be Worse than One
The Inside Story on Used Parts for Repair
An Unintended Consequence of Plastic Auto Parts: Rising Repair Costs
Avoid Repair Disasters with This Simple Rule
Why Fleet Accident Costs Could Soar in 2016
Surprise! Repair Costs Spike Every December
The Secret to Managing Collision Repair Subcontractors
How to Cut Your Fleet’s Net Accident Repair Costs by More than 20% a Year, Practically for Free!
Money-Saving Tips on Repairing Dings and Dents
Want to Curb Repair Rental Costs? Here’s How
Aluminum Repairs: Is Your Shop Qualified?
Six Factors to Watch When Managing Repair Cycle Time
Body Repair Shop Selection: Are You Setting Yourself Up for a Nightmare Repair?
Saving Money on Collision Repairs with Alternative Parts
8 Ways to Save Money on Collision Repairs
Technology is Driving Accident Repair Costs Higher
Supplements: How to Minimize Those Nasty Collision Repair Surprises
Ed Pierce: Fleet Marketing – Column Archive
A Call to Action: Google’s New Rules May Actually Favor Fleet Industry Marketing Specialists A Call to Action: CX: The Hidden Lever Behind Fleet Marketing Success A Call to Action: Fleet Marketing Mistake #1 – Ignoring the Sales Process A Call to Action: How B2B Marketing is Giving Fleet Industry Suppliers an Edge A Call […]
The Sustainable Fleet – Column Archive
Fleet Managers Can Have a Big (and Positive) Impact on Lowering Greenhouse Gas Emissions – And Run More Efficient Fleets Building Alliances within Your Company Can Help You Build a Better Fleet A New Year Means New Year’s Resolutions – for Your Fleet The Rise of the Sharing Economy: A Movement Towards Smarter Mobility Clean […]
Wendy Eichenbaum: The Fleet CX Toolkit – Column Archive
Don’t Build a Two-Legged Stool
The Mint on the Pillow — CX of Microinteractions
Customers Design the Feature Set — The CX of Cost-Benefit Trade-off
And The Winner Is … A/B Testing Your CX
The CX of Mobile Website Technology
Usability Testing – Get It Right Before You Release
The CX of Website Terminology & Organization
Contextual Inquiries – A Picture is Worth a 1000 Words
Defining the Big Picture For Your Sustainability Plan
In CX, You Compete Against Other Experiences
Mapping Your Customer’s Journey
