Wheels Wins Big at the 14th Annual Stevie® Awards for Sales
Wheels, Inc. won three bronze Stevie® Awards in the 14th annual Stevie Awards for Sales & Customer Service.
In the Best Use of Technology in Customer Service category, Wheels' evolved approach to responsiveness was recognized. As part of the new approach, a new requestment management tool was provided to customers. Data analysis from thousands of customer request inquiries informed the creation of the newly established estimated completion date metric. Another output of the project is the ability to submit, view and track requests in Wheels’ award-winning client user portal, FleetView™.
The responsiveness practices were also recognized with a bronze win in the Best Use of Customer Insight Category.
Read more at Wheels, Inc.
How To Be Effective When You’re Presenting Remotely
Over the next few weeks, you can expect a lot of in-person meetings and presentations will move to Zoom and other video conferencing formats. How to remain effective when presenting remotely will become a key question for much of the workforce.
If it’s an important presentation and you’re concerned about the new medium, ask a colleague to do a dry run with you and give feedback. They can tell you how you’re coming off on camera, if it’s hard to understand you, or if you’re doing anything distracting.
“Especially right now with what we’re dealing with, socially isolating, working from home and minimizing spread of COVID-19, we need a little bit of flexibility and some extra patience,” says Carla Bevins, assistant teaching professor of business communications at Carnegie Mellon Tepper School of Business. “If something doesn’t go right the first time, it’s okay. There are people out there who can help us out.”
Read the article at Fortune.
Volkswagen’s New Software Aims to Eliminate Crashes by 2050
Volkswagen wants to rid the world of car accidents by 2050 and will introduce a new vehicle operating system later this year on the new ID.3 EV to help make that happen.
The automaker’s next-generation cars will be equipped with the new software, sensors and processors to enable vehicles to anticipate and avoid accidents. The new software-based vehicle operating system will be continually updated as software algorithms improve.
“How quickly can data and algorithms improve? Our customers should benefit from deep learning every week, and every day. We are moving from being a device company to being a software company,” Michael Jost, the VW brand’s strategy chief said.
Read the article at The Detroit Bureau.
Fever Pitch: Coronavirus Pandemic Taking Increasing Toll on Auto Industry
With the coronavirus outbreak now declared pandemic, the impact on daily life is expected to become increasingly significant - and the auto industry is already feeling the brunt of the outbreak as plants close, workers get quarantined, sales tumble, events are cancelled and profits rapidly dry up.
It’s difficult to find a single aspect of life within the auto industry that isn’t feeling the impact as the breadth and depth of the deadly disease becomes ever more apparent.
Within just the last 24 hours, General Motors has announced that non-manufacturing workers will be told to start working from home as of Monday, March 16. Daimler AG has cancelled its annual shareholders’ meeting. A host of motorsports events, including the Formula One race in Australia, have been cancelled or postponed.
Read the article at The Detroit Bureau.
Using Or Driving Rideshare During The Coronavirus? Stay Safe With These Tips
If you’re of the opinion that this virus is “no big deal” because you’re typically in the best of health and would likely survive COVID-19, imagine if you’re the reason that an older person or child with a health condition gets deathly ill because you wouldn’t take a break while you weren’t feeling 100%.
So in the interest of keeping people safe while getting them where they want to go, here are some tips for both drivers and passengers. Make sure your car is as clean as an operating room. Get a readily-available EPA-recommended disinfectant and literally bathe the inside of your car with it. Cover up, wear gloves, and a mask.
Keep your hands to yourself in the car. Let the driver get the door (it’s fine to ask) and once in, buckle in and keep your hands, elbows and all else to yourself. Want the window down? Ask the driver to do it. Feel a cough or sneeze coming on? Aim for the crook in your elbow or use a hankie.
Read the article at Forbes.
