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Where Customer Experience is Headed with Gen Z

Gen Z are natives of the Internet, and you should expect them to have much bigger demands when it comes to Customer Experience.

 

10 States with the Biggest Increase in Electric Vehicle Charging Stations Since 2020

To encourage the nationwide switch to electric vehicles, each state must have the infrastructure to support the cars, including adequate charging stations and "Alternative Fuel Corridors."

Per data from the U.S. Department of Energy, nearly 59% of all electric vehicle charging stations in the U.S. opened in the last two years. The General compiled a list of the 10 states across the country with the biggest increase in electric vehicle charging station openings in that time, using data from the U.S. Department of Energy.

States were ranked by comparing the number of stations opened before and after September 2020. Progress seems to be distributed relatively evenly across regions, although two traditional tech hubs—California and Massachusetts—both found their way into the top five.

via St. Louis Post-Dispatch

 

These PHEVs Get the Longest Electric-Only Range

If you’ve been thinking about buying an electric car but aren’t sure if it’ll suit your lifestyle, a hybrid might be ideal.

Plug-in hybrid electric vehicles (PHEVs) are slightly different from electric vehicles (EVs) because PHEVs use a combination of gasoline and electric power. PHEVs generally have an all-eclectic range of 20 to 40 miles per charge, making them ideal for short daily commutes to work or school.

The reigning champion among PHEVs with the longest electric-only range is the 2022 Toyota RAV4 Prime. This compact crossover boasts an impressive electric-only range of 42 miles. It packs a 2.5-liter four-cylinder engine and two electric motors paired with a continuously variable transmission for a combined 302 hp. Starting at $41,635, the RAV4 Prime seats five and provides a roomy cargo hold with 37.6 cubic feet of space.

via Motor Biscuit

 

Ford Pushes Back Deadline for Dealers to Opt in to EV Sales Program

Ford has decided to give its dealers an extra month to decide whether they will opt in to the program to sell electric vehicles, which requires investments of up to $1.2 million.

The October 31 deadline has been pushed back to December 2 after some dealers asked for more time to make a decision. The new deadline more closely aligns with the December 15 deadline Lincoln dealers face for a similar program requiring up to $900,000 in investment. Retailers who sell both brands will be required to invest in each program, which would set them back up to $2.1 million.

Ford divides its EV dealership standards into two tiers with different investment levels in fast chargers and staff training. Dealers who don't make the upgrades will get to keep their franchise but will be limited to selling Ford internal combustion engine vehicles and hybrids.

via InsideEVs

 

WIFM Webinar Registration Open to All AFLA Members

WIFM CONNECTION: LEADING CRUCIAL CONVERSATIONS

Problems and conflict are inevitable and greatly exacerbated by stress. Effective leaders skillfully address issues as they arise and create high performance teams and relationships by engaging in tough conversations, holding individuals accountable, and disagreeing productively. Full of immediately implementable strategies, this practical presentation will leave you feeling empowered and equipped to step up and lead more effectively.

Join us on November 3, 2022 at 1:00 PM CT for a webinar on Leading Crucial Conversations, featuring the AFLA 2022 Corporate Fleet Conference WIFM Keynote, Dr. Sherene McHenry.

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