Consumer Sentiment Hits Multiyear High as Gas Prices, Interest Rates Decline
Consumers are starting to see the light at the end of the automotive market’s long, dark tunnel. New data from Cox Automotive shows that these economic improvements are sparking renewed activity in both new and used car markets, with retail sales surging compared to last year.
The Index of Consumer Sentiment from Morning Consult reported a 4.6% increase so far in November, continuing a steady rise over the last five months. The impact is clear: automotive sales were up significantly in October. Yet, new car inventory continues to grow, underscoring the need for greater incentives from automakers. October saw car sales up 13% compared to the same period last year, a clear sign of market recovery.
Yoda’s Guide to Service Excellence: Embrace the Power of ‘Do’
(Yoda Image Licensed from Deposit Photos)
By Laura Jozwiak, Wheels
While Yoda guided Luke Skywalker to master the light side of the Force, his wisdom offers surprising relevance to today’s world of customer service.
Yoda’s teachings can remind us to approach our work with purpose, resilience, and clarity. One quote stands out: “Do or do not. There is no try.”
Successful customer service now requires a strategic blend of rapport, results, and data-driven insights that deliver real value. Navigating these high expectations might feel daunting, but Yoda’s reminder rings clear: our commitment must go beyond simply trying.
US to Add Features Such as Blind Spot Warnings and Pedestrian Detection to Vehicle Crash Ratings
The U.S. government's automobile safety ratings will get a major update starting with the 2026 model year when regulators add new driver-assistance technologies and tests for protecting pedestrians.
The National Highway Traffic Safety Administration said Monday that it has finalized the changes, which were required by Congress under the 2021 bipartisan infrastructure law. In addition to the five-star ratings for crash tests, the agency will add four new technologies including pedestrian automatic emergency braking, lane-keeping assist, blind spot warning, and intervention if a driver tries to move toward a vehicle in a blind spot.
Verizon Connect Report: Fleet Tech Adoption, ROI Gains, Safety Improvements
Verizon Connect released its fifth annual Fleet Technology Trends Report, which highlights how fleet management technology continues to serve as a dependable asset for boosting performance across small, medium, and enterprise fleets.
The report shows strong adoption of fleet technology, with over 80% of respondents consistently utilizing at least one form of technology. GPS fleet tracking is a standout, with 69% of fleets across industries reporting its use.
“As fleet management continues to evolve, it's clear that technology is more than just an investment, it's a critical driver of efficiency, safety, and sustainability," said Peter Mitchell, General Manager, Verizon Connect.
Introducing Truckstop’s Risk Factors Advanced
In recognition of International Fraud Awareness Week (Nov. 17-23), Truckstop introduced Risk Factors Advanced, the ideal carrier vetting solution that serves as the first line of defense for a growing enterprise business that requires more automation and sophistication.
Previously announced as Risk Factors Essentials, it combines Truckstop’s vast proprietary, licensed, and public data to equip brokers with information to help combat fraud and mitigate risk.
“We continue to support brokers with new innovations in their high-stakes environment—from pre-vetting and onboarding to continuous monitoring,” said Lisa Haubenstock, vice president of product, risk & compliance solutions, Truckstop.
