Ford is embroiled in an internal dispute over whether to continue producing vehicles for U.S. law enforcement in light of the broader national debate over police brutality. As many as 100 Ford employees have raised the question in letters to senior executives.
Were Ford to pull out of the specialized market it could have significant ramifications, as the Detroit automaker currently produces about two-thirds of the vehicles used by U.S. law enforcement agencies.
While some Ford employees have been pressing for the automaker to abandon the police vehicle market, others are proposing alternatives, calling on the company to sell vehicles only to law enforcement agencies that have undergone reforms.
Read the article at NBC News.
Since the global COVID-19 pandemic emerged, fleet-based businesses have faced a number of logistical, operational and monetary challenges.
Focusing on preventing the spread of the virus and keeping employees safe while at the same time trying to stay profitable, or even just afloat, is a real challenge for fleets.
How do you manage a fleet business during pressure situations? How do you keep a fleet business afloat during an emergency? Are your workers, equipment and vehicles truly safe?
CLICK to REGISTER for this insightful webinar to learn how technology can help build a resilient fleet that can steer you through any emergency situation now or in the future.
By Ed Dubens, CEO/Founder of eDriving
While some companies have had no interruption in service, others have been in complete shutdown over recent weeks.
Now, as the world moves towards a new normal, what additional precautions do businesses need to take to protect those driving for work?
For some industries, there has been no reduction in the number of people driving for work during the coronavirus pandemic; for others, employees have been entirely “off the road”. Now, for many of those industries that have been in shutdown, plans are starting to take place for a phased return to the workplace.
While specific advice exists for some industries (for example there is official guidance for people who work in a vehicle, such as delivery drivers), for others, there is likely to be confusion about exactly what steps they need to take to keep employees safe who need to drive for work at this time.
I learned more in the first few days than most leaders learn in the first few weeks or months. Specifically, I saw the high quality and dedication of CEI leaders, managers and employees while under tremendously intense circumstances.
By Janice Sutton, Editor in Chief
Editor’s Note: Terry Winslow was installed as president of CEI, which provides fleet collision management and safety services, just in time to be faced with the deepest health and economic crises to grip the U.S. and the world in many decades.
In this edited recent interview, the long-term veteran of the automotive industry and former president of store operations and customer experience for the Icahn Automotive Group, talks about how he and his new company have adapted and managed to keep customer service levels high.
By Ed Pierce, Fleet Industry Marketer
Customer journey mapping in the B2C world has certainly been turned upside down by the pandemic for B2C business owners.
Consumer needs, shopping, and decision-making all have been affected by roadblocks, detours, and searches for new ways to obtain goods and services.
For B2B companies, where there are already layers of decision makers involved in the buying experience, multiple channels to navigate, and complex steps that need to be taken before the sale ever happens, the COVID-19 era customer journey map now looks like a maze with a multitude of closings, alternate routes and dead ends. It is time for a makeover!