Fiat Chrysler, Led By Ram, Leapfrogs Ford In Customer Satisfaction; GM Drops In Survey
The latest version of the American Customer Satisfaction Index shows that Fiat Chrysler Automobiles, maker of Ram trucks and Jeep SUVs, actually improved its score compared to a year ago. That can't be said for either General Motors or Ford.
The survey is based on interviews with 10,414 customers, "chosen at random and contacted via email between July 1, 2019, and June 14, 2020," so the period covered also includes the initial months of the coronavirus pandemic.
"A year ago, Fiat Chrysler was the biggest loser in satisfaction, but for 2020, the carmaker rebounds 3% to tie with GM at 77. The improvement brings Fiat Chrysler ... in line with both GM and Ford for the first time in five years. While the company benefits from high and stable satisfaction for its Ram nameplate, both Dodge and the self-named Chrysler brand post positive driver satisfaction upswings this year," the report said.
Read the article at Detroit Free Press.
Road Checks Ahead!
If you have work trucks in your fleet, you are aware that the annual International Road Check takes place this Wednesday through Friday– September 9-11. This year’s focus is on the driver requirements component of a roadside inspection. Verizon Connect publishes a helpful ebrief filled with practical tips to help you prepare for the road check and remain compliant throughout the year.
Our friends at RTA Fleet Management Software have penned a timely article: How eDVIRs Can Help Your Fleet Stay Compliant and Pass Roadside Inspections. Speaking of RTA, we announce this week that industry veteran and frequent FMW contributor Steve Saltzgiver has joined the company as Director of Strategic Innovation.
FMW executive editor Mark Boada writes a splendid column on the COVID-19 recession and how fleets can cope with its fallout. Mark warns, “The current recession is in only its eighth month, but in some respects it’s already the worst U.S. economic contraction since the Great Depression of the 1930s.”
Learn how to navigate your top challenges with innovative solutions at NAFA 2020 Virtual Institute & Expo -- September 14-17 -- there is still time to register.
Stay Safe!
Janice Sutton
Editor in Chief
Is Now a Good Time for Vehicle Replacement?
You need to keep moving forward with your fleet, and that might mean that this is still a good time for cost-effective vehicle replacement.
Local Market Fleet Expertise Throughout Europe
The fleetcompetence group offers the considerable advantage of local market expertise in many countries throughout Europe.
The Expense of Waiting to Perform an MVR Check on Your Fleet
By Trent Dressen, Director of Sales, SuperVision
While annual MVR checks have long been the accepted best practice to monitor drivers, continuous MVR monitoring offers fleet managers an accurate, up-to-date window on the fleet’s risk profile, helping to cut costs and minimize liability.
Why perform a once-a-year, manual motor vehicle record (MVR) check for drivers when you could have ongoing, accurate automated notifications on the people who operate those expensive pieces of equipment that you are responsible for overseeing?
What happens if one of your drivers (who had passed the MVR check with flying colors) gets a not-so-minor moving violation the day after the annual MVR check?
