Small Touch. Big Impact.
By Laura Jozwiak
Flying has become routine for me—a means to connect with clients, partners, and industry events scattered across the globe. Ideally, air travel should be seamless—a symphony of on-time departures, smooth flights, and courteous passengers and crew.
Yet, as in any industry, turbulence disrupts the tranquility. It's a scenario with which we're all too familiar. People get stressed, tempers flare, and small annoyances become big distractions.
Amidst the turbulence, the importance of exceptional customer service emerges as a beacon of hope. Enter flight attendant Morgan Hearns, an example of service excellence, whose recent encounter on a flight demonstrated the stark contrast between mediocrity and true customer-centricity.
Fleet Pro Focus: David Hayward, ABM
By Tod Trousdell, Fleet Marketing Consultant and Partner, RobertsTrousdell Marketing and Communications
At Fleet Management Weekly, we’re huge fans of the professional fleet managers who are the core of our industry! Especially top fleet leaders like David Hayward of ABM.
A popular and well-known fleet manager, David drops in to tell us his thoughts on today’s fleet space and a little bit more about what makes him tick, his family, and even what he considers the perfect meal!
What about the fleet industry keeps you up at night?
CARB! I know many of my peers are chuckling as they read this. But never has an acronym garnered such reactions within fleet.
Scientist Says Hybrid Vehicle Fleets More Likely Than EVs
Manufacturing fleets of hybrid gas-electric cars instead of pure electric vehicles is the answer to reducing greenhouse gas emissions amid a global copper crunch, Adam Simon, a University of Michigan scientist found in a report published this month.
Internal combustion engines require 24 kilograms of copper, hybrid electric vehicles require 29 kilograms, and battery electric vehicles require 60 kilograms, according to the report.
"Transitioning to an entire fleet of, not just the Toyota Prius, but an entire fleet of hybrids would potentially have as big a positive impact on the environment and require a lot less copper and other metals," Simon said.
What is a Branded Title? Meaning, Types of Title Brands, and the Risks
Used vehicles with branded titles often sell for thousands less than their clean-titled counterparts, but reading the Carfax report doesn’t always reveal the story behind the used car branded title, nor does it explain what each brand actually means.
You can think of a branded title as one that has been “stamped” with a notification that something has happened to the car. Branded titles often come from insurance companies’ willingness to pay for repairs after a serious crash. If the damage is severe enough, the insurer will declare a total loss, meaning the vehicle’s repairs will cost more than the car’s value. You might also see vehicles with salvage or rebuilt titles, which are also considered brands.
NTEA Releases Spring 2024 U.S. Commercial Vehicle Market Report
NTEA – The Work Truck Association™ released the fourth edition of the U.S. Commercial Vehicle Market Report – Powered by Commercial Truck Trader, NTEA and S&P Global Mobility.
This semi-annual industry report, which was launched in 2022, delves into the details, data and trends around the commercial vehicle life cycle — from chassis sales to truck registration to later stages when used vehicles re-enter the sales market.
“The rate of commercial vehicle industry technology advancements is nearly unmatched in history,” said Kevin Koester, NTEA managing director. “As this continued development shifts market dynamics, it’s important to maintain a focus on data. The spring 2024 U.S. Commercial Vehicle Market Report seeks to provide both data and insight..."
