Donlen Named Finalist in Two Categories for Stevie Awards
Donlen announced that they have been named a finalist in the Front-Line Customer Service Team of the Year as well as the New Business Intelligence Solution categories in the ninth annual Stevie® Awards for Sales & Customer Service.
Donlen will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges.
Black Book Senior Vice President and Editorial Director Ricky Beggs to Retire in April
Black Book has announced that Ricky Beggs, Senior Vice President and Editorial Director, will retire from the company effective April 1, 2015. Mr. Beggs has served as the voice of Black Book for the automotive industry since his career began thirty-four years ago in 1981.
“I will be forever grateful to Black Book for giving me the opportunity to be a part of a team that has represented the interests of the automotive community with respect and integrity all these years,” said Ricky Beggs. “I’m certainly proud of our accomplishments, and I leave knowing Black Book is well positioned for its next phase of growth and development.”
Building a Better Customer Experience at AmeriFleet
AmeriFleet has been doing a lot of internal training -- and that training is resulting in a better overall customer experience.
Azuga: Gamification Comes to GPS Tracking
Ever since GPS-based fleet tracking was introduced in the early 1990s, drivers have objected to the big-brother aspect of the technology. Today, GPS tracking is so common that it has become more or less accepted by drivers.
Nevertheless, many drivers still distrust management and the uses they believe the company is making of the data being collected.
Now, however, Azuga, a Silicon Valley start-up, is applying gamification techniques to resolving any remaining tension between management and drivers.
Constantly, Consistently Monitoring Your Drivers
Monitoring and understanding your drivers' behavior -- looking for violations and other data -- has evolved from a several times a year event to something fleet managers can do more easily than ever. And it keeps evolving.
