Sal Giacchi, CAFM
NAFA Fleet Management Association past president, Salvatore (Sal) Giacchi, 65, passed away at his home in Franklin, NJ on November 1st after a long illness.
In 1999-2001, Sal served as the 26th president of NAFA. This article in the May 1999 issue of Fleet Executive, speaks to his long and distinguished career in fleet management.
We offer our condolences to his family and many friends. He will certainly be missed.
Customer Experience Rules! 52 ways to achieve customer experience success!
Jeofrey Bean, Fleet Management Weekly columnist and co-author, with Sean Van Tyne, of the best-selling book The Customer Experience Revolution, has penned a new book, Customer Experience Rules! Cleverly illustrated by master animator Steve Hickner, it brings a lighthearted spin to the subject of customer experience.
Some of the rules recommend using research to develop the best customer experience: “Study how your customers want to buy” (Rule 8) and “Test the out-of-box experience” (Rule 20). Others suggest tactics to engage customers: “Know social media” (Rule 50) and “Discover the influencers”(Rule 32). The rules cover customer experience specifics such as creating personas to understand your customers and developing customer journey maps.
NYC Fleet to Test Connected Vehicle Tech
New York City will install vehicle-to-vehicle technology in 10,000 buses, taxis, limousines, and city fleet vehicles as part of a $23 million federally funded initiative designed to reduce future congestion and greenhouse gas emissions.
The New York Department of Transportation is overseeing the initial pilot phase of the New York City project. Two other projects have been approved for Wyoming and Tampa with $42 million in funding from the U.S. Department of Transportation's national Connected Vehicle Pilot program.
The projects go beyond traditional vehicle technologies to help drivers better use the roadways to get to work and appointments, relieve the stress caused by bottlenecks, and communicate with pedestrians on cell phones of approaching vehicles.
Autonomous Cars Will Soon Rule the Road, Predicts Tesla’s Musk
Autonomous cars are coming fast, predicts Tesla Motors’ founder, CEO and resident visionary. And they will dominate the roads well before we reach the midpoint of the 21st Century, he predicts.
Tesla is taking a first step in that direction with the ongoing roll-out of its semi-autonomous Autopilot program, which will allow the owner of a Model S sedan or Model X sport-utility vehicle to cruise along hands-free on a well-marked, limited-access highway.
Volkswagen May Offer Cash to Ease Owners’ Ire
Volkswagen is expected to offer cash to the owners of diesel cars in the United States this coming week as it steps up an effort to recover some of the good will it lost after admitting in September that the vehicles were programmed to cheat on emissions tests.
Volkswagen officials said the company would not confirm a report on an automotive website that diesel owners would be offered up to $1,250.
