Customer Driven – Column Archive
First Quarter Reflection: Reset, Realign, Execute Listening: Turning Feedback into Action How to Turn Service Delays into Trust-Building Opportunities with Empathy and Emotional Intelligence Wheels Delivers a Customer-Centric Approach to Fleet Management The Power of Customer-Driven Leadership Yoda’s Guide to Service Excellence: Embrace the Power of ‘Do’ Beyond Talent – The Unstoppable Power of Character […]
Big Data Rules!
There is a great deal of talk in the fleet industry about big data and the ways we can most effectively use this vast amount of information.
In this issue, ARI’s Brian Matuszewski discusses the power of big data with respect to a fleet’s sustainability efforts; Donlen’s Brian Wright gives us an insightful interview into the efficiencies and cost savings derived from mobile technology; and in his column, author Jeofrey Bean centers on some unique ways you can build your own data portfolio to improve customer experience and your business.
Enjoy this issue, and be sure to check in at FleetManagementWeekly.com for daily updates.
Janice Sutton
Executive Editor
Sonoma County Vehicle Fleet Honored as Greenest in Nation
The Press Democrat (Santa Rosa, CA)
Sonoma County has been recognized in an annual nationwide competition as having the most environmentally sustainable fleet of government vehicles in the country.
The county placed first in the “Green Fleet Awards,” besting 49 other municipalities and public entities across the U.S., including the state of California, which placed 30th and New York City, which placed 35th.
The competition, open to all local, state and federal government fleets in North America, recognizes jurisdictions that operate energy-saving vehicles.
Big Data Improves Customer Experience and Your Business
Jeofrey Bean has authored a new book ‘Customer Experience Rules!: 52 ways to create a great customer experience.’ Like his best-selling CX book, The Customer Experience Revolution, Customer Experience Rules! is based on the author’s experience, research and in-person interviews with companies recognized for CX innovation.
In this month’s column, Jeofrey talks about the value of ‘Big Data’ and some of the unique ways you can build your own data portfolio.
He says, “Customer experience insights from data portfolios allow you to improve or innovate the total customer experience including the messages, your people, processes, products, and services.”
PG&E to Step up the Addition of Electric Vehicles to Its Fleet
For the hundreds of Calaveras County residents who took shelter at Burson Full Gospel Church during the height of September’s wildfire, being evacuated from their homes was uncomfortable enough. Then the church’s only generator conked out.
With no power, the makeshift emergency center’s refrigeration units stopped working. Cell phones for keeping in touch with loved ones couldn’t be recharged. And it looked as if flashlights and camping lanterns would be the only option for navigating the darkness.
That’s when a Pacific Gas and Electric Company (PG&E) exportable power truck pulled up outside. Within minutes, the truck—itself an electric vehicle—had the lights back on, the wall outlets live and the refrigerators humming. The truck stayed on site for two days, providing all the power the center needed until a replacement generator could be brought in.
