By Mike Sheldrick, Senior Editor
AmeriFleet Transportation president John Norris says, "Customer experience, in its essence, is the feeling a client has through every interaction with your organization, throughout their 'journey' with you. In some businesses that journey may be simply a one-off transaction. In our case, the journey is over many, many, many years.
"We build customer experience, not just through the customer service reps that are a component of customer experience, not just through the billing department, not just through the order entry folks, but at every touch point throughout the journey."
We visited AmeriFleet's newly-opened Customer Experience Center this spring and talked with many of the folks who are responsible for building and delivering that customer experience; we were excited to hear how they do it.
Toronto-based equipment finance company Element Financial Corporation has entered into a definitive agreement to acquire the assets and operations of PHH Arval for approximately $1.4 billion.
“This transformative acquisition achieves all of the strategic and financial objectives that we established when we set out to expand our domestic fleet management business into the U.S. market,” said Steven K. Hudson, Element’s Chairman and Chief Executive Officer. “It provides us with a fully integrated North American fleet management offering that complements our other three business verticals at the same time that it is accretive to our shareholders and immediately improves our capital efficiency,” added Mr. Hudson.
Telogis notched its second OEM win in recent months when it announced an exclusive relationship to power Hino Insight 2.O a comprehensive web-based telematics solution aimed specifically for the needs of the medium-based commercial truck market. Earlier this year Telogis announced an agreement to provide telematics solutions to GM fleet customers selecting GM’s OnStar. Prior to that, Telogis had forged truck-based relationships with Ford and Volvo.
"What are you doing, Dave?"
When we talked with Corey Catten, Chief Technology Officer at inthinc Technology Solutions, among other services the company offers we were intrigued by the company’s in-cab, real-time verbal mentoring. Citing a fleet with thousands of drivers, Catten says they saw a 95 percent reduction in speeding and almost erased all speeding in the fleet by the third week of use. While inthinc tested beeping when the driver made a dangerous or inefficient move, he says, “There is something more human and compelling about a voice in changing driver behavior.”
Did you know that GPS fleet tracking can help your business generate more revenue? Not only does this technology help increase the efficiency of your fleet, it also helps you make money too. Increase employee productivity, maintain fleet health, and serve more customers with the help of and advanced GPS fleet tracking solution, like GPS Insight.