Give Praise and Recognition

“I can live for two weeks on a good compliment” – Mark Twain

By Mike Cieri, MSIR, Vice President of Mardac Consultants

Last month, we looked at ways to correct behavior effectively. Now let’s look at the importance of recognition and praise. If we want to be assured that certain behaviors will continue, we need to identify and reinforce that behavior with praise.

A survey by the Minnesota Department of Natural Resources found that recognition activities contributed significantly to employee job satisfaction. Most respondents said they valued day-to-day recognition from their supervisors, peers, and team members.

Zenger & Folkman’s research shows that the average ratio for the highest-performing teams was 5.6 (that is, nearly six positive comments for every negative one). The medium-performance teams averaged 1.9 (almost twice as many positive comments than negative ones.) But the average for the low-performing teams, at 0.36 to 1, was almost three negative comments for every positive one. Thus, to have an average performing team, you need at a 2:1 ratio.

Continuous Improvement in 2017

Tips and tricks, lessons and learning - it’s all about improving your department, and yourself. In every issue of FMW, we strive to offer you the best content for just those reasons. Today we feature A Math Lesson in Service from Laura Jozwiak, explaining what math has to do with customer service and continuous improvement.

Also in this issue, Art Liggio talks about why it’s important to Make Drivers Great — Again and Again, for the sake of safety, your bottom line, and more.

Are You Marketing to Fleet Professionals?

If the answer is yes, then please consider our Content Marketing & Advertising options. We’re gentle on your fleet marketing budget and we will work with you to tailor just the right program. You can get more information here, and don’t hesitate to email me directly.

Ted Roberts
President and Chief Content Officer

Instructing Drivers on Semi-Autonomous Features

Donlen and other FMCs have been instrumental in making sure that fleet drivers are fully aware of the semi-autonomous features in today’s vehicles.

ARI’s New Tool Makes It Fast and Easy to Find the Right Vendor

The ARI Vendor Locator® provides instantaneous results speeding up the time between when a vehicle needs maintenance and the time it gets back on the road.

ARI has developed a simple way to find just the right vendor to help manage a repair.

The ARI Vendor Locator® – which is new to both ARI insights® and ARI Driver insights® – allows users to search ARI’s extensive vendor database by name, type, profile and services offered.

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