Wheels Drives Continuous Supply Chain Improvement
Partnerships between Wheels and its upfit suppliers have delivered some very positive results.
Donlen’s Dennis Straight and Tom Sloan to Present “Autonomous Vehicles and Their Impact on the Fleet Industry” Session at 2017 NAFA Institute and Expo
Donlen that Dennis Straight, CTO, and Tom Sloan, director of telematics and safety products at Donlen, will be two of several panelists at the Autonomous Vehicles and Their Impact on the Fleet Industry session at the 2017 NAFA I&E in Tampa, Florida.
The session will be held on Tuesday, April 25 at 4 p.m. EDT.
The 2017 NAFA I&E offers fleet professionals a full week of high quality fleet management education sessions, which are current and relevant to their success.
Hello Tampa!
We think nothing of grabbing an Uber to the airport, but is the car sharing concept, aside from pool vehicles, viable for fleets? For his Fleet Spectator column, Mark Boada interviewed a car sharing pioneer who says that some typical sedan fleets could be reduced by 50% by adopting car sharing. Intriguing?
We publish this week from NAFA’s exciting 2017 Institute & Expo in Tampa and are interviewing many industry leaders and keynote speakers. Stay tuned for video clips and articles from the conference in upcoming Fleet Management Weekly Newsletters and our website: www.fleetmanagementweekly.com
Finally, congratulations to a great guy on his retirement – Tom Keilty has enjoyed an illustrious career with PHH and Element Fleet and we wish him the very best.
Janice Sutton
Editor in Chief
Why Authenticity Matters in Customer Service
By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc
How do you achieve the “holy grail” of customer service?
To help answer that question you can seek the advice written in the hundreds of thousands of books on the topic, attend seminars and conferences, conduct online research – your resources are endless. Googling the phrase “customer service” returns 786,000,000 search results! If you work in customer service and have the desire to fulfill your intellectual curiosity, you’ve likely clicked into many of these results to investigate further in hopes of refining your skills.
I’ve read the books, attended the seminars, sifted through the online search results in pursuit of that “holy grail.” While I’ve collected some valuable insights, I’ve discovered something that is difficult to teach and to learn, but in my opinion, just might be the “holy grail” of customer service that everyone is searching for...authenticity.
How Shared Mobility Will Change the Automotive Industry
While sharing cars likely means slower growth of vehicle sales, it also suggest strong new opportunities for automakers, suppliers, and many more players.
The increasing popularity of shared mobility will slow global vehicle sales but not reverse them. Although there likely will be fewer new vehicles on the road because of sharing, car sales in developing countries will outpace shared mobility’s impact over the next 15 years.
Still, through 2030, roughly a third of the expected increase in vehicle sales from urbanization and macroeconomic growth likely will not happen because of shared mobility.
