Walk in Your Customer’s Shoes?
By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.
Do you need to walk in your customer’s shoes in order to truly understand their issues and provide the right solutions?
We have heard this saying many times before, and it could have been appropriate at the time, but time and challenges have changed. Customers still expect you to watch for cracks in the sidewalk and not let them fall. However, that is no longer enough for today’s fast paced environment.
Shoes are certainly foundational to the service equation. You can’t look forward if you aren’t on stable ground. However, I would suggest that we also tilt our heads up from our laptops and smart phones and provide an extra set of eyes for our customers. The greatest value comes from looking forward and into their future toward the next set of challenges and opportunities.
Do you take the time to look up? And when you do look up, do you stay there and consider options, strategies, and plans to move forward? Or do you quickly get distracted by the next email and bring your attention back to the cracks in the sidewalk again?
Want to Work for Jaguar Land Rover? Start Playing Phone Games
Want to work for Jaguar Land Rover? You could improve your chances by solving puzzles.
The carmaker announced on Monday that it would be recruiting 5,000 people this year, including 1,000 electronics and software engineers. The catch?
It wants potential employees to download an app with a series of puzzles that it says will test for the engineering skills it hopes to bring in.
"While traditional applicants will still be considered, people who successfully complete the app's puzzles will fast-track their way into employment," said Jaguar Land Rover, which is owned by Tata Motors of India.
What Opportunities Do Fleets Have for Cost Reduction?
When it comes to cost savings, a lot of public fleets are struggling to find new places to reduce spending. Meanwhile, there’s not a lot of drive to reduce cost in the private sector right now.
Selling Beliefs
By Susan A. Lund, President of MR3
Selling is a lot like driving. People have beliefs that shape their behavior. Some beliefs are true and others are false. The false beliefs take take you off road and sometimes in the ditch. Today we are going to talk about another successful belief to keep you on the road driving in the fast lane to accelerate your success.
Belief #2
I am not a sales professional, thus I don’t believe I am selling or need to sell.
Is that true or false?
NAFA Unveils Redesigned Website
A New Clean Design and Simplified Navigation Improves Overall Experience
NAFA Fleet Management Association (NAFA) has unveiled the new, completely redesigned www.nafa.org website providing more value to the memberships and visitors. Touting mobile-responsive, easy-to-navigate layout, the website provides users with advanced functionality and enhanced content.
