Just Show Up to Provide Exceptional Customer Service
By John Round, Assistant Vice President of Sales, Wheels, Inc.
Many companies overcomplicate their customer experience by using the advice of outside focus groups and consultants. They forget the power of simply showing up.
I recently had an unexpectedly pleasant customer service experience just because someone showed up and did their job, and it made a powerful impression on me.
In the Midwest, spring begins to show some signs of life in June. However, along with the occasional 60-degree day comes the obvious reminder of winter’s toll on our neighborhood. It was during one of those 60-degree days that I was walking our dog and noticed our sidewalk looked as if it had been plowed with a jackhammer.
There were large cracks and uneven pavement that made walking on it a challenge. The more I stared at the sidewalk the more I wondered who’d be liable if someone were to trip and get hurt…in front of my house, which gets a ton of foot traffic.
Enterprise Grade Mapping for Fleets of All Sizes
Bing Maps offers enterprise-grade mapping services and enterprise-grade support for fleets of all sizes - from big logistics companies to smaller Mom-and-Pop operations.
Ride-Sharing Data Indicates Traffic is Worse With Autonomous Vehicles
Just as self-driving test fleets expand and autonomous vehicles engender a more efficient, uncluttered urban transit future, data is beginning to show that so far, ride-hailing/sharing is making urban traffic congestion worse, not better.
“Without public policy intervention, big American cities are likely to be overwhelmed with more automobility, more traffic and less transit,” Bruce Schaller, a Brooklyn-based transportation consultant and former deputy commissioner of the New York City Department of Transportation wrote in his 37-page report “The New Automobility: Lyft, Uber and the Future of American Cities,” released July 25.
Read the article at Forbes.
Amerit Fleet Solutions Announces Close of Investment from Ridgemont Equity Partners and Element Fleet Management Corp.
Walnut Creek, CA – August 22, 2018 – Amerit Fleet Solutions (“Amerit”), a provider of fleet maintenance and repair services to fleets of all classes and sizes, announced today the close of a majority investment from Ridgemont Equity Partners, a middle market private equity firm, and a minority investment from Element Fleet Management Corp., a global fleet management company. Financial terms of the transaction, which closed in the first quarter of 2018, were not disclosed.
Amerit is a leading provider of outsourced fleet maintenance services for Class II – VIII vehicles and other critical equipment. With over 1,800 technicians providing services at more than 750 locations, Amerit is dedicated to maximizing uptime for fleet owners across North America. The new investments from Ridgemont Equity Partners and Element Fleet Management Corp. strengthen Amerit’s position in the market by enabling it to further develop its service offering, allowing companies with fleets to improve performance and profitability.
Autonomous Vehicles Get Help Finding the Road
Trying to navigate the roads during rainy and snowy conditions can be very difficult at times. Autonomous vehicles face the same problem, made far worse by their inability to just take a wild guess and accept whatever consequences are in store. Right now they rely on three means of location: GPS, lidar, and camera image processing.
WaveSense thinks they have the missing piece of this puzzle, courtesy of some MIT-developed military tech to which they have the exclusive rights. The idea behind WaveSense is simple enough in concept: creating a "fingerprint" using ground-penetrating radar, and then compare the fingerprint to a database and figure out exactly where you are.
Read the article at Road & Track.
