Drivers are Liking Driving Dynamics’ Virtual Training
Driving Dynamics created their Virtual Training program last year, and drivers are adapting quickly. Many of them even prefer it over the in-person method.
3 Main Pillars of Customer Experience
There are 3 main pillars when it comes to customer experience: first, become a trusted partner; second, make sure you listen carefully; third, be transparent.
Push to Electrify Mail Trucks Gains Wide Support, an Unlikely Win for Both DeJoy and Biden
House Democratic leaders are lining up behind a White House push to allocate $8 billion in taxpayer funding for the latest iteration of mail truck, paving the way for a fully electric fleet instead of the piecemeal strategy U.S. Postal Service leaders have been pursuing.
The agency, which is generally self-sustaining and does not draw public money, has drawn up a bootstrap plan for new vehicles — the vast majority of which would run on gas — as it wrestles with $188.4 billion in liabilities and faces years of projected losses. The lawmakers’ plan would relieve the agency of the truck expense while significantly advancing one of President Biden’s key sustainability objectives.
But Postmaster General Louis DeJoy had told lawmakers the agency couldn’t afford to make a bigger EV commitment — charging stations and other infrastructure would tack another $2 billion to the cost — or wait until it could.
Read the article at The Washington Post.
New Government Guidance to Combat Terror Attacks Using Vehicles
The standard, developed by the British Standards Institution (BSI) and sponsored by the Department for Transport, is intended to prevent criminals and terrorists from accessing commercial vehicles.
Vehicles have been targeted for use in attacks on the public in recent years, including in the Westminster and London Bridge attacks of 2017. The new guidance is designed to minimize the risk of similar tragic events from happening again and encourages commercial vehicle operators to improve knowledge of potential risks and develop rigorous security plans.
Other requirements will include checks of drivers’ references and previous employment history and also regular visual checks of vehicles for signs of tampering. To support this, the Government is working with the industry to develop accreditation and certification schemes for commercial vehicle firms, with further details to be announced in due course.
Read the article at Fleetworld.
Focus on the Moment!
In her Customer Driven column this week, Laura Jozwiak evokes the challenges we face of focusing on one thing at a time as we juggle a daunting schedule and multiple distractions. Dogs will bark during a Zoom call and cats and kids will demand attention.
If you haven’t seen it and could use a chuckle, here’s a classic example from the BBC.
Motorcyclist and safety guru Art Liggio offers us a tutorial on how to make the roads safer for the two-wheeled vehicles. He cites this disturbing statistic: motorcyclists represent 3% of the motor vehicle population, yet account for 14% of all traffic-related fatalities.
More on distractions. Ed Pierce gives us highlights from a recent webinar: “The Road to Safety for Your Fleet Drivers: Why Behavior Change is Key to Eliminating Distracted Driving.”
Stay safe and in the moment!
Janice Sutton
Editor in Chief
