AI-Based Technologies Improve Customer Experience but Present New Challenges, J.D. Power Finds
During the past decade, J.D. Power has supported automakers in understanding user experiences across more than 100 new technologies, demonstrating a commitment to advancing automotive innovation through consumer insights.
How to Turn Service Delays into Trust-Building Opportunities with Empathy and Emotional Intelligence
By Elizabeth Wills, Senior Vice President of Client Services, Wheels
We’ve all been there: a backordered vehicle, a supplier delay, a critical resource tied up somewhere else. It’s frustrating, especially when you know the client is counting on you. Every disruption is a chance to build trust. Not by being perfect, but by being present.
Fleet Pro Focus: Shaefer Schuetz, City Rent A Truck
Photo: The Schuetz Family of Kansas City
By Tod Trousdell, Fleet Marketing Consultant
For this edition of Fleet Pro Focus, I continue to focus on some of the young professionals who are making a name for themselves in the industry. I sit down with Shaefer Schuetz, VP of Business Development for work truck rental provider City Rent A Truck. He’s a second generation fleet professional with some definitive thoughts on the industry.
Federal Lawsuits Against CARB: What It Means for Commercial Fleets
By Ed Pierce, Editor, Fleet Management Weekly
The U.S. Department of Justice (DOJ) has filed lawsuits against the California Air Resources Board (CARB), challenging its authority to enforce emissions regulations for heavy-duty trucks that exceed federal standards.
EPA Proposes Deregulating Greenhouse Gas Emissions from Vehicles: Does It Make Sense?
The Environmental Protection Agency has officially proposed ending its regulation of greenhouse gases for new cars, trucks, SUVs, and commercial vehicles. Specifically, it proposed rescinding the landmark 2009 Endangerment Finding, which identified greenhouse gases as contributors to climate change and, therefore, pollutants and a danger to human health and wellbeing under the Clean Air Act. The latter is the basis of all greenhouse gas regulation since.
