NAFA Announces 2020 Institute & Expo Is Going Virtual
NAFA Fleet Management Association (NAFA) announces its 2020 Institute & Expo will be delivered as a premium interactive virtual experience, presented online from September 14-17.
“We believe that moving to a virtual event will enable attendees to take advantage of NAFA’s education and insights safely and securely,” says NAFA CEO Bill Schankel, CAE.
“Given the unique circumstances of the times, NAFA affirms our commitment to providing best practice focused instruction while staying mindful of the safety and wellbeing of our attendees, exhibitors and all participants from the coronavirus.”
Back on the Road: Tips to Protect At-Work Drivers as we Move to a ‘New Normal’
By Ed Dubens, CEO/Founder of eDriving
While some companies have had no interruption in service, others have been in complete shutdown over recent weeks.
Now, as the world moves towards a new normal, what additional precautions do businesses need to take to protect those driving for work?
While specific advice exists for some industries (for example there is official guidance for people who work in a vehicle, such as delivery drivers), for others, there is likely to be confusion about exactly what steps they need to take to keep employees safe who need to drive for work at this time.
The COVID-19 Pandemic Greeted the President at The CEI Group. How He and His New Company Coped
I learned more in the first few days than most leaders learn in the first few weeks or months. Specifically, I saw the high quality and dedication of CEI leaders, managers and employees while under tremendously intense circumstances.
By Janice Sutton, Editor in Chief
Editor’s Note: Terry Winslow was installed as president of CEI, which provides fleet collision management and safety services, just in time to be faced with the deepest health and economic crises to grip the U.S. and the world in many decades.
In this edited recent interview, the long-term veteran of the automotive industry and former president of store operations and customer experience for the Icahn Automotive Group, talks about how he and his new company have adapted and managed to keep customer service levels high.
A Call to Action: Customer Journey Mapping Makeover
By Ed Pierce, Fleet Industry Marketer
Customer journey mapping in the B2C world has certainly been turned upside down by the pandemic for B2C business owners.
Consumer needs, shopping, and decision-making all have been affected by roadblocks, detours, and searches for new ways to obtain goods and services.
For B2B companies, where there are already layers of decision makers involved in the buying experience, multiple channels to navigate, and complex steps that need to be taken before the sale ever happens, the COVID-19 era customer journey map now looks like a maze with a multitude of closings, alternate routes and dead ends. It is time for a makeover!
It’s ‘Surthrival’ Time
Today’s top video features 5 “Surthival” Tips from industry leader Kate Vigneau, which are geared to help us all to go beyond surviving to thriving during these trying times. For example, if you (or members of your fleet team) have extra time, now is a great time for NAFA’s Certification programs.
Cutting Post-Pandemic Costs
If you do have some downtime now, you may want to take a closer look for any operational inefficiencies their telematics systems data can reveal.
According to Kevin Aries, Leader, Product Success, Verizon Connect, “Now is the ideal time for fleet owners to constructively take stock of existing processes and establish new procedures to help strengthen the business to emerge stronger in the post-COVID-19 world.”
Stay Safe. Stay Well.
Ted Roberts
President
