A JD Power survey shows that medium-duty service shops will see customer satisfaction scores drop considerably if the truck is not ready on time. Overall, Kenworth ranks highest in dealer service customer satisfaction followed by Ford.
Online sales executives from the major websites provided sales and listing advice with auto dealers. eBay, AutoTrader.com, Vehix, KBB, and Cars.com shared information on how dealers can improve their online presence and vehicle sales.
The JD Power Used Vehicle Market Report says more shoppers are using the Internet. They're using classifieds more than driving to dealer lots and say price and ability to obtain additional features are primary reasons to buy used over new.
Enterprise says it will add 100 Coda electric vehicles to select rental locations. Meanwhile, Europe's leading rental company, Europcar, will offer Peugeot iON and Citroen C-Zero EVs in 2011 and develop an infrastructure strategy to recharge the cars' batteries.
While naming shift in executive officers, with Stephen Hansen as incoming president, TrueCar.com predicts October used-vehicle sales will reach 2,128,613 units, down 31 percent from September but up 8.1 percent from October of 2009.