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Claude Masters: The Fleet Managers of the Future

In a recent, wide-ranging discussion with Claude Masters, CAFM, NAFA President and Manager of Vehicle Acquisition and Fuel at Florida Power and Light, we asked him to give us his thoughts on the changing role of fleet managers and why a fleet's image is so important.

Claude: I really think that the fleet managers of the future might look quite a bit different from the way they look today. What I am seeing is that more and more fleet managers are being asked to interact with company executives because of the profile of their vehicles and fleets in the industry today. Ten years ago, in most cases, top executives didn’t pay much attention to their fleet of vehicles other than they were a tool to get a job done.

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‘What You Need to Know About Fleet & Taxation Around the Globe’

With globalization, a fleet manager has to stay on top of the intricacies of U.S. taxation and the tax policies of every country their company runs vehicles in. It can be a complex web of fuel taxes, Value Added Taxation (VATs), as well as environmental and insurance concerns. There’s no way around it, but there is a way to get a firm grip on it.

NAFA's International Fleet Academy (IFA) provides fleet professionals with global duties the trusted, intimate environment to discuss such subjects, as well as the information they need to take informed, proactive actions. The fourth annual IFA will take place November 5-7 at Rosen Shingle Creek in Orlando, FL. On Thursday, November 6, Bart Vanham, Partner, BVH&C Consulting, Namur, Belgium presents 'What You Need to Know about Fleet and Taxation around the Globe.'

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A Call To Action (For Fleet Providers): ‘Owned Media,’ More Than Being Social

While brand marketers for consumer companies exploit the new web-created opportunities to catch buyers’ attention, B2B marketers have had good reason to wait. The general consensus is that digital marketing comprises corporate website and repetitive corporate messaging placed in banner advertising and in social media posts, tweets and photos.

By Ed Pierce, ItsTheArtsFleetMarketing.com

As a marketing manager for a provider of fleet products or services, you know that the first question an executive will ask is “Where’s the value?” Are you really going to explain marketing value based on Facebook “likes,” Twitter “follows,” and Pinterest “pins”? Not likely! It’s hard enough explaining the value of traditional advertising measures like cost-per-thousand, impressions, awareness and perceptions.

Okay, so why will digital marketing become an integral part of every fleet provider's integrated marketing strategy?

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Converging Technologies are Driving Big Changes

Advances in vehicle technologies around safety, collision avoidance, monitoring and more are converging in a powerful way. And in some form or other, autonomous vehicles may not be all that far away.

 

CEI to Present Its Government Fleet Accident Management Services at FLAGFA’s 2014 Fall Conference

The CEI Group, Inc. (CEI) will demonstrate its government fleet accident management services at this week’s Florida Association of Government Fleet Administrators (FLAGFA) 2014 Fall Conference, the company announced today.

Kathi Croze, CEI’s national sales manager for the government fleet market, will represent the company at the three-day conference at the Trade Winds Islands Resort in St. Pete’s Beach, Florida. The conference will be held from Wednesday, September 3, through Friday, September, with its trade exhibit on Thursday afternoon.

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FLEET VIDEOS
Moventum Helps Clients Solve Their Biggest Challenges
AFLA’s Membership Sees Steady Growth and Strong Engagement
How to Deal with Vehicle Planning and Ordering Challenges
Fixing Tolling for Fleets
AFLA’s Greatest Strengths and Opportunities
A Story of Safety and Driver Risk Management
Company Cars or Reimbursement? Which is Best for Your Fleet?
CRASH-FREE CULTURE®
Distracted Driving Isn’t a Technology Problem—It’s a Human One
Distracted Driving Isn’t a Technology Problem—It’s a Human One
CUSTOMER DRIVEN
First Quarter Reflection: Reset, Realign, Execute
First Quarter Reflection: Reset, Realign, Execute
ED PIERCE: FLEET MARKETING
A Call to Action: Google's New Rules May Actually Favor Fleet Industry Marketing Specialists
Google’s New Rules May Actually Favor Fleet Industry Marketing Specialists
Electric Vehicles
NHTSA Launches Commonsense Updates to Brake Pedal Requirements for AVs
FLEET ASSET MANAGEMENT
5 Ways FLD Helps Fleets Reduce Risk
5 Ways FLD Helps Fleets Reduce Risk
FLEET PRO FOCUS
Fleet Pro Focus: Shaefer Schuetz, City Rent A Truck
Fleet Pro Focus: Shaefer Schuetz, City Rent A Truck
FLEET SPECTATOR
Why the Traditional Vehicle Ordering Cycle No Longer Works
Why the Traditional Vehicle Ordering Cycle No Longer Works
Globally Speaking
Climate Risk is Changing the Speed and Direction of Electrification for Automakers
Climate Risk is Changing the Speed and Direction of Electrification for Automakers
IN THE PUBLIC INTEREST
DASH Breaks Ground on DC Metro Region’s First On-Route Electric Bus Chargers
DASH Breaks Ground on DC Metro Region’s First On-Route Electric Bus Chargers
SAFETY & RISK
IMPROVLearning: How Comedy, Behavioral Science and AI Improve Fleet Safety
IMPROVLearning: How Comedy, Behavioral Science and AI Improve Fleet Safety
WIFM: WOMEN IN FLEET MANAGEMENT
Remember to Sign-up for the WIFM Mentorship Program!
Remember to Sign-up for the WIFM Mentorship Program!
WORK TRUCK FORUM
JBF Consulting Identifies “Implementation Integrity Gap” at Root of Logistics Underdelivery
JBF Consulting Identifies ‘Implementation Integrity Gap’ at Root of Logistics Underdelivery
FMW FEATURES
Improving Productivity with AI: Turning Fleet Data into Faster Decisions
Improving Productivity with AI: Turning Fleet Data into Faster Decisions
Fleet Operations Are Changing - The Industry Needs to Evolve With Them
Fleet Operations Are Changing – The Industry Needs to Evolve With Them
What Summer Holiday Travel Reveals About the Growing Identity Fraud Challenge
What Summer Holiday Travel Reveals About the Growing Identity Fraud Challenge
How Agentic AI is Redefining Operational Momentum in the Wholesale Ecosystem
How Agentic AI is Redefining Operational Momentum in the Wholesale Ecosystem
Staying Ahead of Fuel Misuse and Problems
Staying Ahead of Fuel Misuse and Problems
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  • New Guide from Utilimarc: Are You Replacing Vehicles at the Right Time?
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  • Launch of RoadFlex Direct Puts Fleets in Control of Their Fuel Data With a New Open API Platform
  • Why the Traditional Vehicle Ordering Cycle No Longer Works
  • Improving Productivity with AI: Turning Fleet Data into Faster Decisions
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  • NHTSA Launches Commonsense Updates to Brake Pedal Requirements for AVs
ASSOCIATION NEWS
How AFLA Is Positioning Itself for the Future of Fleet Mobility
Last Chance to Save: Register for NAFA’s Maintenance Workshop
‘Raise Your Hand and Get Involved’
NAFA Names 2026 Class of Fellows, Honoring Leaders in Fleet Management
Award Winners Honored at NAFA I&E
2026 NAFA I&E Seeks to Change Perceptions, Invigorate Fleets
NAFA Announces Lineup for Media Day at I&E 2026: Industry Leaders to Showcase the Latest Innovations
TECHNOLOGY
Hyundai Unveils New ‘Plasma Care UVC’ Cabin Sanitizer
Improving Productivity with AI: Turning Fleet Data into Faster Decisions
Fleet Operations Are Changing – The Industry Needs to Evolve With Them
AI-Powered Vehicle Inspections Move Beyond the Checklist
Motive’s New Workforce Capabilities Aim to Improve Performance, Automate Rewards
AI + Human Insight: Why Fleet Leaders Need Both to Win in 2026
NTSB Finds Automation Overreliance Contributed to Two Fatal Ford BlueCruise Crashes
CONFERENCES & WEBINARS
2026 NETS Strength IN Numbers Conference: Early Bird Rates!
AFLA 2026 – Keynotes Announced!
Private Fleets Flex at National Private Truck Council Conference
Free NAFA Webinar: Manage Your Fuel Cost Volatility
Registration Now Open for NETS Annual Conference
Early Bird Pricing for AFLA 2026 – Ending June 1
NAFA Online Seminar: Essentials of Fleet Management
INDUSTRY ANNOUNCEMENTS
Union Leasing Becomes Moventum Fleet Management as 70-Year Company Accelerates into Next Phase
Fleetio Wins Innovations Award at NAFA’s 2026 Institute & Expo
WIFM is heading to NAFA!
Cox Automotive Unveils Cox Fleet, Setting a New Standard for Fleet Uptime Nationwide
AFLA Canadian Fleet Professional of the Year Award: Nominations Open!
NAFA Webinar: Kickoff the 2026 100 Best Fleets Contest on December 4!
Join NAFA’s Free Fleet 101 Live Course

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