Build A Pro-Millennial Customer Experience By Consulting 5 Key Service Trends
Businesses today in nearly every industry are dealing with the changing expectations of millennials and other on-trend customers who are looking for a new style of customer experience and customer service.
For today, let’s see what lessons we can draw from an industry, automotive retail (car dealerships), that may not come to mind when you think of businesses with a model that appeals to a millennial mindset. In fact, the default at some old-school car dealerships can be exactly what millennials hate: slow, afraid of digital, nontransparent, and often patriarchal/condescending in how the dealership interacts with customers.
NAFA Past President Claude Masters, CAFM, Retires from FPL
Claude Masters, CAFM, whose two-year term as NAFA President ended just this past April, retired from Florida Power & Light on July 3, NAFA reports.
Prior to joining FPL, he worked for Houston Lighting & Power/Center Point Energy. Claude has been recognized by the National Biodiesel Board and the U.S. Department of Energy as a user expert and has served as a member of the Edison Electric Institute Electrification Committee. Claude was instrumental in the expansion of FPL’s Electrification Fleet in both in passenger and large trucks. In addition, his contributions to the research, development and construction of FPL’s emergency Mobile Command Center vehicle significantly impacted its recent deployment.
Claude has returned to his home state of Texas where his immediate family resides.
Driving Dynamics’ Custom Driver Safety e-Lesson: Proper Use of Vision Recognized with a 2015 Apex Award of Excellence
The award-winning e-lesson developed, by Driving Dynamics for Monsanto Company, focuses on hazard perception techniques designed to help drivers more quickly identify and avoid dangers that may lead to a collision.
Driving Dynamics Inc. announced it has been named as a 2015 award recipient in the twenty-seventh annual Awards for Publication Excellence competition. The company was honored with an Award of Excellence in the Education & Training category for the quality of writing in its Proper Use of Vision e-lesson developed for Monsanto, a Fortune 500 company that delivers agricultural products to support farmers all around the world.
The Proper Use of Vision e-lesson addresses techniques that help drivers more quickly identify potential hazards in order to completely avoid collisions. The lesson was accessible through desktop and mobile devices and delivered across 19 countries to 30,000 people comprising Monsanto employees and family members.
NAFA Welcomes Sheryl Martin As New Chief Operations Officer
NAFA Fleet Management Association has named Sheryl Martin as the Association’s new Chief Operations Officer. Martin is an accomplished tactician at both for-profit and not-for-profit organizations, most recently with the American Heart Association/American Stroke Association. She spent approximately 12 years with the American Institute of Certified Public Accountants, and was the Director of Firm Practice Management for that organization approximately six years. She is a CPA and has a strong background in process management.
Donlen Updates Mobile Apps with new Productivity Enhancements to Benefit Fleets
Donlen has released new updates to its FleetWeb™ Mobile and DonlenDriver™ Mobile apps.
Fleet managers and drivers using the mobile apps will now have access to a new intelligent fuel station find feature that uses an advanced algorithm to locate the most economical fueling stations based on average fuel transaction price, vehicle mpg, driving distance and driver time.
The benefit will be reduced fuel spend as well as improved productivity. New customer-focused support enhancements also allow drivers and fleet managers to request assistance and approve maintenance purchase orders more efficiently.
