New-vehicle quality is at its highest level ever, improving a significant 8% from last year, according to the J.D. Power 2017 U.S. Initial Quality Study, (IQS) released today.
Initial quality in this iconic study is measured by the number of problems experienced per 100 vehicles (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality. In this year's study, quality improves across seven of the eight categories measured, with 27 of the 33 brands in the study improving their quality compared with 2016.
Automotive manufacturers are responding to consumer feedback and producing vehicles of the highest quality, said Dave Sargent, vice president, global automotive at J.D. Power. The industry has improved significantly in each of the past three years. Today's vehicles have more things that could go wrong but fewer things that actually do go wrong.
A New Clean Design and Simplified Navigation Improves Overall Experience
NAFA Fleet Management Association (NAFA) has unveiled the new, completely redesigned www.nafa.org website providing more value to the memberships and visitors. Touting mobile-responsive, easy-to-navigate layout, the website provides users with advanced functionality and enhanced content.
“The clean, modern look of the redesigned www.nafa.org brings first-time visitors and frequent users alike a superior showcase for all that NAFA has to offer,” said NAFA’s Chief Executive Officer, Phillip E. Russo, CAE. “The site’s new functionality is targeted and precise, offering a user a streamlined, immersive experience.”
Pictured: Koen van Grimbergen, Sofico Services Australia, Eden Shirley, AutoGuru, Frank Morberger, WEX
Australian fleet operators, with more than 300,000 vehicles managed between them, attended Sofico’s inaugural innovation day for fleet operators. The event was designed to look at a number of new services, including streamlined supplier payments and more competitive rates for repairs, maintenance and tires.
Sofico also shared the news of two new strategic partnerships that it has forged in the region to introduce a number of fleet efficiencies for fleet customers.
By Laura Jozwiak, Senior Vice President of Sales and Client Relations, Wheels, Inc.
Do you need to walk in your customer’s shoes in order to truly understand their issues and provide the right solutions?
We have heard this saying many times before, and it could have been appropriate at the time, but time and challenges have changed. Customers still expect you to watch for cracks in the sidewalk and not let them fall. However, that is no longer enough for today’s fast paced environment.
Shoes are certainly foundational to the service equation. You can’t look forward if you aren’t on stable ground. However, I would suggest that we also tilt our heads up from our laptops and smart phones and provide an extra set of eyes for our customers. The greatest value comes from looking forward and into their future toward the next set of challenges and opportunities.
Do you take the time to look up? And when you do look up, do you stay there and consider options, strategies, and plans to move forward? Or do you quickly get distracted by the next email and bring your attention back to the cracks in the sidewalk again?
U.S. regulators told Fiat Chrysler Automobiles NV in November 2015 that they suspected some of the automaker's vehicles were equipped with secret software allowing them to violate emission control standards, according to emails disclosed on Friday.
The U.S. Environmental Protection Agency and California Air Resources Board accused Fiat Chrysler in January of using the software, known as a "defeat device," to illegally allow excess diesel emissions in 104,000 U.S. 2014-2016 Jeep Grand Cherokees and Dodge Ram 1500 trucks.
Byron Bunker, director of the EPA's Transportation and Air Quality compliance division, said in a January 2016 email to Fiat Chrysler, obtained by Reuters under the Freedom of Information Act, that he was "very concerned about the unacceptably slow pace" of the automaker's efforts to explain high nitrogen oxide emissions from some of its vehicles.
By Art Liggio, President, Driving Dynamics
Picture this scenario: You, an experienced driver, are traveling through the city at the posted speed-limit. You find yourself negotiating busy intersections, changing traffic patterns―then all of a sudden your cell phone rings.
What is your next move? What would you do if your teen was in the car beside you?
Now consider this same scenario, however, this time, imagine it’s your newly-licensed 16-year-old child behind the wheel, driving through the city at the posted speed-limit, while negotiating busy intersections and changing traffic patterns. If during this trip his or her cell phone begins to ring, what do you expect your teenager will do? What would you want the response to be?
Likely you hope your teen would choose not to answer the call or to respond to the text message while driving. But how can you know the correct decision will be made?
California and other states would be barred from setting their own rules governing design and testing of self-driving cars, while federal regulators would be blocked from demanding pre-market approval for autonomous vehicle technology, according to a U.S. House Republican proposal reviewed by Reuters on Thursday.
The draft legislation, while far from becoming law, still represents a victory for General Motors Co, Alphabet Inc, Tesla Inc and other automakers and technology companies seeking to persuade Congress and the Trump administration to pre-empt rules under consideration in California, New York and other states that could limit deployment of self-driving vehicles.
The industry also opposed an Obama administration proposal last year that raised the possibility of giving regulators the power to review and approve self-driving car technology before it was put into service, similar to the vetting by Federal Aviation Administration of new technology for aircraft.
AFLA is excited to announce Walter Bond, one of this year's AFLA speakers, has been named to Global Franchise Magazine's "Top 20 Keynote Speaker" list.
The list honors corporate keynote speakers "known for talking compellingly on franchising and allied topics." Walter Bond will address the issue of talent management at this year's Annual Corporate Fleet Conference (AFLA 2017) to be held September 17-20 at the M Resort in Las Vegas, NV.
With a theme of “Your Winning Hand – Align, Advance, Accelerate, Achieve” the conference will feature innovative presentations on hot topics related to the fleet industry. Register now to secure your spot at the premier fleet conference!