By Janice Sutton
We spoke with Dan Frank, president of Wheels, Inc., at the recent NAFA I&E. He talks first about the genesis and success of the company’s newly-launched reimbursement program, and follows with his views on various components of advanced driver safety technology. We questioned whether or not it could be morally or even legally incumbent upon a company to offer those available safety features on vehicles in their fleet.
Wrapping up our interview, Dan says, “The biggest issue challenging customers today is the complexity. Change is happening so rapidly in our industry. This is a 75+ year old industry, and you would think we would have it all figured out by now and it is fairly commoditized and routine. The reality is it is not. While the pace of change is challenging, it is also what makes the fleet industry so interesting, exciting and valuable to our clients."
Registration is open for the AFLA 2016 Annual Conference Mission:Possible - September 18-21 in beautiful San Diego!
If you have attended a previous AFLA Conference, you will not need us to tell you what an integral part it plays in the fleet calendar of exceptional events.
Year after year AFLA offers its conference attendees an outstanding slate of educational presentations, superb speakers on vital, up-to-the-minute topics, exciting networking activities, and so much more.
The annual AFLA conference truly is one of the must-attend events in our industry. Preview the agenda and Register today!
With fleet managers feeling overwhelmed by all of the data they process and analyze, Donlen has made it easier for fleet professionals to manage and organize their data with a new robust report builder, FleetWeb Intelligence Reporting.
“Donlen’s interactive Report Builder was designed for fleet professionals to satisfy their reporting needs at all levels of their business,” said Jeff Pursell, vice president, technology products. “Reporting examples include executive summary fleet trends, exception-based driver issues, and web service subscriptions to provide immediate integration with internal systems.”
By Wendy Eichenbaum
Last month, we discussed how to construct questions for interviewing your customers. But when you talk with your customers in groups, there are additional challenges.
Some customers want to contribute to every question, while others only speak when singled out by the moderator.
While a skilled moderator can control the flow of answers, it’s often helpful to include exercises that start with small group discussions, where customers don’t compete for attention. And then bring all customers together for a discussion of findings.
One way to do this is with an exercise called “Dump and Clump.” This is a brainstorming tool that allows users to “dump” all of their ideas, and then “clump” the individual ideas together in logical groups.
What part of owning a vehicle do you suppose costs the most? Fuel? Taxes and fees? Maintenance?
Actually, what costs the most is selling your car, when you take the depreciation hit. Time marches on, miles pile up, and value slips away.
On average, vehicles lose almost half their original value within the first three years. The two ways of looking at this figure are depreciation and retained value, i.e., glass half-empty or glass half-full. A vehicle that depreciates 35 percent retains 65 percent of its original value.