In her Customer Driven column, Wheels’ executive Laura Jozwiak writes about our pre-pandemic goals and how many of them have been upended as we are adjusting to new routines and restrictions. Laura says, “Let’s go back in time to set the stage for moving forward with a customer driven mindset.”
Do you have to offer your employees money to motivate them? Robert Martinez, deputy commissioner for support services for NYPD, wrote a paper for Harvard Kennedy School of Government on that very subject. In Motivating Government Fleet Employees Without Using Money, we publish edited excerpts from that paper which presents the management principles Martinez continues to stand by and to which he credits much of his success.
NAFA 2020 Virtual Institute & Expo is just a month away – September 14-17. If you’re considering exhibiting, fleet marketer Ed Pierce penned an excellent column about how to benefit from virtual conference participation. We sure will miss seeing our friends in person, but we’re excited about the conference. Learn from the best in the comfort of our own homes!
Stay safe, everyone!
Janice Sutton
Editor in Chief
