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Monday, August 30, 2021 — Creating a Complaint Free Environment
Executives, employees, and staff deal with hundreds of complaints on a daily basis from both complaining customers and complaining coworkers. Silence the complaints by building a positive environment at work or at home with this fast-paced and humorous presentation by Will Bowen.
In a fast-paced and funny presentation you’ll learn:
- What’s wrong with complaining?
- What is (and isn’t) a complaint?
- The five reasons people complain (as remembered by the acronym R.I.P.E.)
- How to get other people (and ourselves) to stop complaining
- Positive leadership in a negative world
You’ll leave this presentation inspired, mindful of your own complaints, and motivated to approach complainers with new, simple and effective strategies.
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October 3-6 — AFLA 2021 Annual Corporate Fleet Conference
What is going to be your biggest hurdle in fleet this year?
Emerge stronger in the coming year and join your peers at the AFLA 2021 Corporate Fleet Conference. Don’t miss out on this 3-day education program filled with strategy-focused sessions such as Industry Forecast, Multimodal Strategies, and Safety, plus an entire day discussing EV – from Infrastructure to Assets.
La Cantera Resort & Spa
16641 La Cantera Pkwy
San Antonio, Texas
Check out the preliminary schedule of events!
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WalletHub
Getting a driver’s license is considered a rite of passage in American culture. But this exciting coming-of-age has instead become a death sentence for thousands of teens each year. Motor-vehicle accidents are the second leading cause of death among the population aged 16 to 19, which also happens to be the age group with the highest risk of crashes.
The financial implications are staggering, too. In 2018, motor vehicle crashes involving 15- to 19-year-olds resulted in $4.8 billion in costs from medical expenses and work loss. That’s not counting the costs of auto maintenance, insurance premiums, possible traffic citations and other vehicular incidents — expenses that can pile up over time.
To help parents ensure their teens’ safety while also safeguarding their finances, WalletHub analyzed the teen-driving environment in each of the 50 states using a collection of 23 key metrics. Our data set ranges from the number of teen driver fatalities to the average cost of car repairs to the presence of impaired-driving laws.
Read the article at WalletHub.
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October 12, 2021 Hilton Columbus Downtown, Columbus Ohio
NTEA’s Executive Leadership Summit brings perspective to economic and business trends influencing companies in the work truck industry.
From global implications to individual company strategies, content is geared toward furthering industry knowledge, growth and profitability.
Commercial vehicle professionals in any capacity and their teams can come together to collaborate and get targeted information from economists, thought leaders and strategists.
Learn more!
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Interview with Tom Callahan
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Powered by Athene’s Commitment to Long-Term Growth
By Ed Pierce, Contributing Editor
After the questions raised in 2020 about Donlen’s future in the midst of the pandemic due solely to its parent company’s financial troubles, the outlook for 2021 and beyond looks exceedingly bright — for the company, its new owners, its employees, and its customers, says CEO Tom Callahan.
“The purchase of Donlen by Athene is a significant achievement for a number of reasons. First, Athene plans to invest in our company, its people, processes and systems. In fact, we recently raised over a billion dollars in growth capital with 60 investors, 30 of which were brand new to the platform and 30 were existing investors who are happy with our new parent.
“Now that the ownership has been solidified and we have the financial resources and long-term commitment to growth from Athene, all of our internal and external stakeholders are reassured. Athene wants to use Donlen as a long-term growth platform. They look at us as a high quality investment. That sits well with customers, employees, and investors, none of whom like instability or the perception that we could be sold at any minute,” notes Tom.
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The Benefits of AFLA Membership
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By Laura Jozwiak, Senior Vice President of Sales & Client Relations, Wheels, Inc.
President, Automotive Fleet and Leasing Association (AFLA)
Has anyone ever said to you, “Tell me a bit about AFLA”? What was your response?
“The Automotive Fleet & Leasing Association (AFLA) is the advanced forum dedicated to improving communication between sellers, buyers, fleet managers, lending institutions, fleet management companies, used vehicle marketers, and allied automotive service companies.” – do you just spout off the mission?
Being an AFLA member is so much more than a mission statement – it is a connection that once experienced, can be challenging to put into words.
I recently had this very question posed to me when I got a call from someone new to the fleet industry. They were interested in learning about AFLA and how they may fit into the association. After learning about their company and what they are looking to achieve, I offered my perspective on why I am an advocate for AFLA. I shared with my new fleet friend that what I love most about AFLA is the networking with my peers…. whether someone I serve or compete against!
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The future of fleet may be about applying groundbreaking tech solutions to an often-overlooked part of a vehicle
By Victor Darolfi, CEO of RoboTire
It’s not an understatement to say that fleet management is evolving almost daily, with industry decision makers tasked with evaluating, adopting and adapting to new trends and technologies.
The future of fleet has never been more intriguing, as the promise of new tech has industry players working hard to evaluate where and how to dedicate resources to deliver the most bang for the buck in terms of new operational efficiencies.
Understanding the contours of this shifting landscape begins with appreciating its most prominent features: the challenges fleet managers face, the opportunities that exist for impactful change, and the tech-driven solutions with the greatest potential to make that change a reality.
The single biggest operational priority for fleet-management professionals—and, not coincidentally, their single greatest challenge—is keeping their vehicles on the road. There is a direct connection between vehicle up-time and bottom-line financial results.
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