February 26, 2019

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Editor's Analysis & Top Industry News

Opportunity and Innovation

FMW is gearing up for The Work Truck Show in Indianapolis next week, where – in addition to conducting interviews – we will be co-sponsoring (with Work Truck Solutions) a panel: Commercial Opportunity in a Time of Innovation.

On Thursday, March 7th, our assembled panel of experts will share their predictions on the speed of innovation, changes in this space, and emerging opportunities. The panel is free, and you can RSVP Here.

Mobile fleet services are ascending as our industry seeks innovative ways to cut costs and improve efficiencies. Mark Boada writes about the trend in: Mobile Fleet Services: A New Wave of Hidden Cost Savings?

Kathi Croze is one of the most prominent women in the fleet industry and I am delighted to have enjoyed her friendship for over 30 years. This week, we feature an engaging interview with Kathi: Why Government Fleets Lag in Driver Safety.

Finally, when you turn in a vehicle, do you make sure that thieves cannot discover personal information about you? Not sure? You’ll want to read Protect Yourself From Your Connected Car!

Janice Sutton
Editor in Chief

Thought Leadership

Customer Driven — Engage your organization to create customer loyalty, trust, and superior service

Disruptive Leadership — Master the principles of disruptive leadership

Fleet Asset Management – Best practices for work truck management

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales

Fleet Spectator A 360 view of the fleet industry

Globally Speaking — Perspectives on the multinational fleet

In the Public Interest — Successfully managing the government fleet

Managing the Reimbursed Fleet — Expert strategies to manage mobile employees

On Fleet Driver Management Solutions to improve your fleet’s accident rate and cut costs on collision repairs

Safety & Risk — Impactful driver safety and risk management tools and techniques

Talent Management — Smart guidelines to help you manage the talent in your workplace

VIDEO: Cost Reductions and Improved Cycle Time from Better Claims Management

Evolving technology and improvements to how claims are managed and reported are helping CEI make some significant improvements to accident management.



VIDEO: Making Connections Through NAFA

 NAFA Newbie Impressed with His Experiences

As a newbie to NAFA, Tyler from Booster has been overwhelmed by how welcoming and helpful everyone has been.

INNOVATION PANEL at The Work Truck Show

 Innovation and Disruption in the Commercial Vehicle Industry

Like so many other industries, the commercial vehicle industry is in the midst of unprecedented change. This change has been driven by – and has given rise to – unceasing disruption and innovation. To help decipher this, our assembled panel of experts will share their predictions on the speed of innovation, changes in this space, and emerging opportunities, including:

  • Local fleet opportunities derived from new ownership models, final mile delivery, and a host of new local services.
  • The impact of buyer behavior and new products on the commercial vehicle space.
  • How innovation in AI is recasting sales and marketing strategies.

RSVP here for this FREE event by Work Truck Solutions and Fleet Management Weekly. READ MORE about the event here.

Thursday, March 7 from 11:30 a.m.-1 p.m. Eastern – Indiana Convention Center, Room 132-133

The Fleet Spot

FMC Execs Reveal Their Visions for Fleet at NAFA’s I&E

NAFA Fleet Management Association announces the return of the Fleet Management Executive Panel to its annual conference, the redesigned and enhanced Institute & Expo (I&E), which takes place April 15-17, in Louisville, Ky.

This session will afford attendees to I&E the opportunity to hear directly from the leaders of major fleet management companies as they discuss what they see coming in the near future with regard to procurement, sourcing, inventory, sustainability, global expansion, and much more!


Webinar: Is Leasing Right for Your Fleet?

Do you ever find yourself wondering if it makes more sense for your company to lease vehicles rather than buy them outright?

Sign up to join Donlen for a free webinar that could help you decide if leasing vehicles is right for your fleet. Thursday, March 7, 3:30 – 4:30 pm EST.

You can expect to hear about: The leasing/finance options that exist and their differences; Pros and cons of owning your fleet vehicles; The tell-tale signs that leasing could be saving you major $$$; When reimbursing drivers makes sense.

Sign Up Now

Shifting the Conversation Towards Mobility

By Amanda Lam, INVERS Mobility Solutions

What a fleet manager does has changed over the years.

In any corporate, government, or public sector environment, a fleet manager is generally responsible for overseeing the organization’s fleet of vehicles. At the end of the day though, the responsibilities of a fleet manager are to make sure employees can get to where they need to go and transport the tools they need to get their job done.

As a result, fleet managers have begun re-shifting their focus from not just asset management, but people management as well. When you combine these two aspects, you end up with a focus on providing the right mobility options for your company’s employees.


iPhone to Car — They Lied to Me

As the global market for smartphones has become besieged by devices of all shapes and sizes, a stressed post-pubescent iPhone talks with its older mobile device cousin, the car.

By Felipe Smolka, Executive Vice President of Transformation, LeasePlan USA

I want to start this blog with a short tale of my own UX (User Experience) superhero, the iPhone. The smart device that got everyone to do a “180″ and rethink UX in its essence. Is it time for the invincible superhero to grow up? Well, maybe, just maybe, some help from cars could be of use…


Fleet Spectator

As fleets face ever-rising costs, and those that do their own preventive maintenance are finding it harder and harder to find replacements for retiring technicians, are mobile fleet services the inevitable wave of the future?

By Mark Boada, Executive Editor

Fleet managers have been under constant pressure to find new ways to save money for decades. And let it be said, they’ve found many, from downsizing to outsourcing, from acquiring more fuel-efficient vehicles to, most recently, finding ways to prevent accidents.

Now, another new way has popped up: mobile fleet services that provide vehicle refueling and preventive maintenance. You might think the savings would be based on lower costs for fuel, parts or labor, but for the most part, you’d be wrong.



In the Public Interest

By Mark Boada, Executive Editor

Last year, a survey conducted by the National Council of State Fleet Administrators (NCSFA) found that government fleets could do more to improve their safety programs.

Acknowledged as one of the most influential women in fleet, Kathi Croze worked in sales for fleet and accident management services at The CEI Group, lastly as regional sales manager for government and corporate fleets. Now an independent consultant with Mercury Associates, in this interview she shares her insights into why government fleets fall behind corporate fleets when it comes to driver safety programs.

What are the risks that government fleets face if they don’t have a comprehensive driver safety program?

One risk would be an unfortunate vehicle crash where the driver or a third-party is severely injured or worse. Regardless of cause, a court could find the agency negligent, subject to local or state tort laws. Negligent hiring, negligent supervision, negligent retention, and negligent entrustment could all be cited if it was determined the employee was at fault and the agency did not run MVRs or have an active driver safety program where driver training was included.



Used Vehicles and Security

By Damien Zubatov, CEO & Founder, Flash Capital

So much of our life these days is wrapped up with our smartphones that if they’re lost or stolen, our personal information and data is at risk of being misused, or worse.

In our ultra-connected world, however, our smartphone isn’t the only device we should be concerned about. Another easy way for someone to access personal data is through your car. Do you realize how much personal information you leave in your car? Aside from the typical documents that trade-ins and used cars typically contain, such as old registration or insurance papers with your name and address, I’ve also found paystubs showing Social Security numbers, and more.

The risk doesn’t stop there, though. READ MORE

Fleet Trends & Issues

Elon Musk Says Hydrogen Technology is ‘Mind-Bogglingly Stupid’


Tesla and its competitors in the battery-powered electric vehicle market dominate debate over who will control the future of cars, but there’s another kind of green transportation technology making inroads in the United States, and it is based on the planet’s most abundant resource.

Hydrogen power has been on the market for years but in an extremely limited capacity and is more established in the commercial market. Consumer hydrogen refueling stations are increasing throughout the world with Toyota being the world’s second-largest automaker and the largest player in the U.S. consumer market for hydrogen fuel cell cars.

Read the article at CNBC.

BMW and Daimler Merging Mobility Services Operations

The Detroit Bureau

Mercedes’ parent Daimler and rival BMW have announced an array of new joint venture projects that will include car and ride-sharing operations that could challenge upstarts like Uber, Lyft and China’s Didi Chuxing.

Under their agreement, the parent of both the Mercedes-Benz and Smart brands will combine its Car2Go car-sharing service with BMW’s three mobility services operations. The BMW/Daimler partnership is aimed at establishing a firm stake in the industry’s transformation and ensuring that their vehicles will continue to have a market

Read the article at The Detroit Bureau.

A Quick Switch to Electric Vehicles Would be ‘The Suicide of the German Car Industry’

The Verge

The debate about the future of cars – diesel or electric – is emotional for many Germans, as the auto industry and its dependent companies employ 1.8 million people, hundreds of thousands of whom work directly with internal combustion engines.

New carbon emission limits and pending bans on diesel and gasoline cars in major markets threaten their livelihoods. German cars are big business, bringing in almost $500 billion annually. And a successful switch to electromobility will cost 114,000 jobs in Germany by 2035, according to predictions from the Institute for Employment Research.

Read the article at The Verge.

Can Teens Learn Better Driving Skills With An Xbox Driving Game?


Founder and chief executive Bob Davis, created Virtual Driver Interactive in 2004 after he researched how to manufacture and scale a system to be affordable for families and usable with an ordinary teen’s skills. His son suggested Xbox.

Virtual Driver Interactive offers simulation-based driver training for a range of vehicles and watercraft, for multiple industries. Clients include the United States Postal Services, utility companies, law enforcement agencies and the American Automobile Association.

Read the article at Forbes.

Consumer Reports’ Top Picks

The Detroit News

The Ford F-150 is the only vehicle made by a Detroit manufacturer to rank top in its vehicle class in Consumer Reports’ annual Top Picks list.

The F-150 earned top marks in the highly competitive full-size pickup category, beating out tough competition from the recently redesigned Chevrolet and Dodge Ram offerings.

Subaru was the No. 1 brand overall. Only one U.S. brand — Lincoln at No. 8 — ranked in the Top 10. Consumer Reports said Subaru’s overall performance in the brand rankings was boosted by the Ascent (an all-new model), Crosstrek and Forester SUVs sitting atop their respective categories.

Read the article at The Detroit News.


Safety & Risk

By Erik Bousquet, Behind-the-Wheel Driver Safety Instructor at Driving Dynamics

Fleet operators today face the daunting task of mitigating risk in a tough economic environment.

Recent analyses continue to show an uptick in the number of traffic crashes. What is needed to get control over these escalating costs?

Organizations that employ drivers have a responsibility to ensure those employees are equipped with the highest level of skill and knowledge when it comes to: handling their vehicles, understanding the use and limitations of vehicle safety technologies, safely carrying loads and managing external influences effectively.

Equally important is sustaining responsible attitudes and behaviors toward safety behind-the-wheel. Consider that most fleet drivers have been driving for several, if not many, years and those years on the road represent the preponderance of their driving education.



Talent Management

By Dr. Jan Ferri-Reed

If it feels like you’re spending too much time in meetings without getting much done you aren’t alone. According to research reported by Atlassian, a software development company, the average employee spends approximately 31 hours per month attending as many as 62 meetings.

With all that face time you’d think a lot of important information is being shared or that many critical decisions are being made. But you might be wrong.


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 79 years. Wheels helps you build tomorrow’s fleet today.

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