FleetManagementWeekly AmeriFleet
July 26, 2016


Editor's Analysis & Top Industry News

Enjoying the Dog Days

The ‘dog days’ of summer are certainly upon us, and we hope that many of you are enjoying some well-deserved time off with friends and family! For those of us who are still working, the office can be a bit quieter and calmer – a great time to reflect, and to plan for the busier months ahead.

Are you looking to optimize vehicles, workers, and work? Then we suggest attending this Ask the Expert webinar with fleet expert Steve Saltzgiver.

Maybe you’re looking to improve Customer Experience? If so, check out this great column on SWOT analysis from Wendy Eichenbaum.

Finally, if you’re setting your sights forward to the AFLA conference in San Diego, then you might want to consider arriving early enough on Sunday, Sept. 18, to attend this dynamic Women in Fleet Management (WIFM) session: Ignite Your Selling Potential — led by Susan Lund.

Enjoy your summer!

Ted Roberts
President & Chief Content Officer

Thought Leadership

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales.

Fleet Asset Management – Best practices for work truck management.

On Accident Management Learn ways to save money on your fleet’s collision repair costs.

Safety & Risk — Impactful driver safety and risk management tools and techniques.

The Fleet CX Toolbox – Solid steps to implementing and improving fleet customer experience.

The Sustainable Fleet – Strategic approaches to bring about a smarter, cleaner fleet.

BIG Data. BIG Results. BIG Future– We look at harnessing big data to achieve big results using cutting edge technology.

Talent Management – Smart guidelines to help you manage the talent in your workplace.

TCO Trends – Expert View — A global look at fleet total cost of ownership trends.


VIDEO: Technicians, Not Mechanics

One of the biggest trends in fleet management today is the increasing complexity of the technology in every vehicle. Consequently, more training is required for technicians than ever before.

VIDEO: The Origin and Future of WiFM
  Women in Fleet Mangement

LeasePlan’s Carolyn Edwards – the founder of Women in Fleet Management – talks about the organization, its origins and its plans for the future!

VIDEO: Tracking Smartphone Distraction
  A Simple, Accurate Way to Monitor and Coach Driver Behavior

A powerful new technology offers a simple way to monitor and understand driver behavior – including distracted driving – and to coach drivers to be safer on the road.

The Fleet Spot

Steve Saltsgiver Ask the Expert: Optimizing Vehicles, Workers and Work

Live webinar — Tuesday, August 2 2:00 PM ET / 11:00 AM PT

Are you looking for some new ways to optimize vehicles, workers and work?

If so, this webinar is for you!

Join us for this Ask the Expert session with Steve Saltzgiver of Mercury Associates, a 22-year fleet management pioneer. In this webinar, Steve will discuss how to optimize operations, including:

  • Key best practices for optimizing fleet vehicles
  • Essential mobile tools to improve worker productivity
  • Assessing work efficiency and how to improve in the future


Donlen lease vs image Donlen Contact Center Earns Outstanding Customer Support Performance Recognition

Donlen announced today that its Maintenance Contact Center has earned the Outstanding Customer Support Performance recognition award from the Fraser Group for achieving scores seldom attained by customer engagement centers.

To achieve this recognition, contact center employees must receive a performance score above 90-percent in areas such as listening, questioning, confirmation, professionalism and closing.


pokemon-go-nhtsa-550x310 Pokemon Go is Here— But is it in Your Fleet Policy?

Have you heard all the fuss over Pokemon Go yet?

Chances are your children, coworkers and even your drivers are hooked. The augmented reality game has become an overnight sensation across the world.

This addictive game has everyone walking – and sometimes even driving— around searching for more Pokemon.


Safety-Risk-hybrid Are In-Car Technologies Influencing Dangerous Driving Behaviors?

The first self-driving auto fatality in the U.S. once again raises the question for this risk industry vet: Are In-car Technologies Influencing Dangerous Driving Behaviors?

By Art Liggio, President, Driving Dynamics

On May 7 Joshua D. Brown an Ohio resident in his 40s was killed in Florida when he drove under the trailer of an 18-wheel semi truck while operating his Tesla Model S in “Autopilot” mode

Getting beyond the sensational headlines and the tragic loss, what can we learn from this incident? Is there something new to learn here or does it remind us of safety principles already proven but largely ignored? The answer is “yes” on both counts.


The Fleet CX Toolkit

SWOT is an acronym: Strengths, Weaknesses, Opportunities, and Threats.

It is a decision making tool, pioneered in the 1960’s to examine strategic planning for companies. However, the same principals can be used to evaluate your CX.

The process is straightforward. You define your goal, and then identify the factors that will impact your goal. You identify the factors by asking questions for each of the four areas. This process reveals helpful and harmful factors from internal and external sources.

Strengths are the capabilities and resources in your company that enable you to create a great CX. Ask yourself, what advantages or features does your product or service have? What can do you do better than anyone else? How do you address customer issues? What do your customers perceive as your strengths?

Weaknesses are the gaps in in your CX. READ MORE

The Power of Gamification

Harnessing the power of gamification to achieve greater safety, productivity and compliance

By Mark Wallin, Vice President, Product Management, Telogis

Today’s fleets all have a powerful tool at their disposal – and it’s one of the most basic tools we all carry with us: mobile apps that run on our mobile phones and tablets. New applications tied into existing fleet management and work order management solutions such as Telogis Coach can significantly improve how mobile workers perform their day-to-day jobs – and it can all be unlocked through the mobile device they’re already using.

This article will look at some of the most effective ways today’s fleets are leveraging a concept called gamification to coach and improve worker performance in real time, and why people running fleets should consider engaging with gamification to drive a more satisfied, efficient and safe organization.


Women in Fleet Management

Regardless of your role, selling is one of the most important skills you can develop.

The AFLA 2016 Annual Conference kicks off on Sunday, September 18th, with a Women in Fleet Management (WIFM) session: Ignite Your Selling Potential — led by Susan Lund, president of MR3, a Metrics-Driven Sales and Productivity Consulting firm. Susan has 30 years of experience in business, sales, sales leadership, sales coaching, sales training, productivity and executive coaching.

During this session, attendees will learn seven simple accelerators to gain buy-in and drive results, how to realize and ignite your selling potential and how to avoid the hazards to transform activity in productivity.

Learn more about the AFLA 2016 Conference.

Fleet Trends & Issues

Avis Car Rental Launches New Avis Now Features for Mobile App

Travel Pulse

Avis Car Rental has announced a major overall to the company’s mobile app with the addition of the new Avis Now features, which will allow customers to control every detail of the rental process.

As part of the Avis Now innovations, customers will be able to select their rental car in real time by swiping the app until they find a vehicle that suits their needs. In addition, travelers can extend their rental or view their rental agreement through Avis Now.

The new app’s features also include the ability to lock and unlock doors, flash the headlights to help find the car, and it allows customers to return the vehicle without assistance by simply using Avis Now on a smartphone.


Ford Plans to Install Apple CarPlay, Android Auto in Entire 2017 Lineup

Automotive News

Ford Motor Co. will offer Apple CarPlay and Android Auto smartphone connectivity on its full lineup of 2017 vehicles, marking the fastest rollout of the technology so far by an automaker in the U.S.

Competitors have been introducing the popular features a few nameplates at a time over several years, but Ford, which offered no 2016 models with Apple or Android integration, is doing it all at once.

By the end of this year, all Ford and Lincoln vehicles will have the features built into Sync 3, which is replacing the sometimes-balky MyFord Touch system.


EPA Lowers 54.5 MPG Goal: Technology is There, But Shoppers Aren’t Interested

The Car Connection

If you’re a fan of eco-friendly cars, we have good news, bad news, and good news.

The good news is, a new report says that automakers already have the technology they need to achieve the Environmental Protection Agency’s bold fuel economy goals for 2025. Issued in 2011, those goals aim for fleet-wide fuel economies of 54.5 mpg. As we’ve heard before, car companies are making progress on that front.

The bad news? While consumer groups are strongly in favor of the new regulations, consumers themselves are a little more blase.


Fact Sheet: $4.5 billion for Electric Vehicle Infrastructure Should Focus on Corridors, Home and Workplace Charging

The Electrification Coalition (EC) today recognizes the Department of Energy’s (DOE) decision to allocate $4.5 billion in loan guarantees to expand the nation’s electric vehicle charging infrastructure and encourage the widespread adoption of electric vehicles.

Increasing fuel diversity in the transport sector is an urgent priority to sever the nation’s dependence on oil and boost American energy security.

“Charging infrastructure is an important priority when getting electric vehicles on the road, but it’s not the only piece of the puzzle,” said Robbie Diamond, CEO of the Electrification Coalition.


Cybersecurity Best Practices

Detroit Free Press

U.S. Transportation Secretary Anthony Foxx said on Friday the U.S. government plans to release a set of guidelines on cybersecurity best practices for the automotive industry in coming weeks.

Foxx made the announcement at the Billington Cybersecurity Summit in Detroit where automakers, security experts, cybersecurity companies and government officials discussed the importance of industry collaboration aimed at keeping cars safe from being hacked.

“There is no one company that can do on its own what all companies can accomplish together,” Foxx said.


Reducing Collisions


Key to the auto industry’s rush to perfect self-driving car technology is the promise that the arrival of these vehicles will usher in an era of accident-free motoring and make crashes a rarity, if not an eventual impossibility.

This initiative has hit a speed bump since news broke of a fatal crash involving a Tesla Model S driver in Florida who was using the company’s Autopilot system and two other accidents involving Teslas equipped with the semi-autonomous driving feature.

Nevertheless, researchers at Carnegie Mellon University say widespread adoption of some of the building-block technologies needed for fully autonomous vehicles, short of the artificial intelligence, steering controls and advanced sensors they also use, can meaningfully and affordably reduce collisions and road fatalities.


Used EVs and Hybrids Selling Fast

The Detroit Bureau

Looking for a good used car? Well, if you find a hybrid or an EV you like, don’t dawdle on buying it because it’ll be off the lot before you know it.

According to iSeeCars.com, five of the top 10 fastest selling used cars in the U.S. in the first half of this year were hybrids or full electrics, including the top three movers. Perhaps even more astonishing, only one of the top 10 is an American car.

Overall, iSeeCars.com found that one- to three-year-old used cars took an average of 42.4 days to sell. The top 10 fastest selling cars, however, were much faster—ranging from just 19.7 days on the market to 29.4 days.


Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 76 years. Wheels helps you build tomorrow’s fleet today.

Index to FleetManagementWeekly.com 
Fleet Management Weekly Newsletter Archive
Access to back issues of the FMW newsletter.
Fleet Telematics
How telematics is rapidly changing the fleet management landscape.
Fleet Videos
Video clips of industry leaders speaking on a variety of engaging hot topics in fleet.
Fleet Safety
News and practices to help you bring your drivers home safely, every day.
Contact Us
Fleet Trends & Issues
A wide scope of topical news for today’s fleet professionals.
Fleet Sustainability
Focusing on the challenges and solutions inherent to building and managing today’s sustainable fleets.
Media Kit