Congratulations to Hans Damen and Bart Vanham! Founders of TCO Forecast Solutions, comprising TCOPlus and FleetVision, these gentlemen just sold their company to the highly-respected international service corporation TÜV SÜD. In this week’s issue, we talk with them about the sale – and what it means to their current and future clients. And to them.
Experts in customer experience and user experience, Jeof Bean and Wendy Eichenbaum are our featured columnists this week. Jeof asserts that Wall Street rewards customer experience leaders, and Wendy tells us exactly how to create a Customer Journey Map to become one of those admired leaders. Jeof teaches this at UC San Diego, and Wendy at Cal State Fullerton — we’re very happy to have them share the latest ideas with our readers.
Enjoy this issue. And do make sure that you check in with FleetManagementWeekly.com for daily updates.
Janice Sutton
Executive Editor
