ChargePoint today announced an AI-powered driver support tool to rapidly accelerate the diagnosis and repair of charging stations in the field.
The software utilizes AI for the first time in the EV charging space to identify physical charger issues, thereby improving their uptime. The software is the latest deliverable of ChargePoint’s ongoing investment in charging station reliability.
“By deploying AI technology that can diagnose hardware issues, ChargePoint has a critical new tool joining our Network Operations Center to ensure station uptime,” said Rick Wilmer, CEO of ChargePoint. “This technology will enable us to triage and resolve physical issues that cannot not be detected via remote monitoring, demonstrating our commitment to innovations which deliver a reliable charging network.”
