The American Customer Satisfaction Index reports that overall satisfaction scores for automakers stayed constant between 2020 and 2021. That’s good news, but a look at the past five years suggests that customer satisfaction in new vehicles isn’t as high as it once was. Back in 2017, the average score was 82 on a 100-point scale; for 2021 the average sits at 78.
With an overall score of 82 (up 4% over last year), Honda leads all automakers regardless of what segment they compete in. Subaru, BMW (up 4%) and Lexus (down 1%) all tied with a score of 81, followed by Ram (which had the highest score last year), Audi and Tesla at 80.
The lowest score of all came from the Chrysler brand all the way down at 70 (down 4%) and just below Mitsubishi’s score of 71 (down a disastrous 8% compared to last year). On the luxury front, Infiniti’s score of 75 is just below the 76s of Acura and Lincoln.
Read the article at Autoblog.