This week in Fleet Management Weekly marks the debut of a new monthly column from customer experience speaker and author Jeof Bean. The first article in the series defines “Customer Experience.” He says “When you’re a company seriously eying a customer leadership position so you can be better different and more profitable, you need a consistent and well-known definition of customer experience.” Don’t miss ‘The Fleet Customer Experience Revolution. ‘
We are huge fans of NETS and all that this terrific organization does to promote safe driving. We are especially excited about the annual Drive Safely Work Week – this year slated for October 6-10 – but you can chose your own dates for your organization as the free, downloadable tool kit is undated. Learn more about the event: ‘NETS: Driving Your Safety Culture Home.’
Janice Sutton
Executive Editor