September 18, 2018

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Editor's Analysis & Top Industry News

The Critical Importance of Proper Driver Training

In today’s Safety & Risk column, Art Liggio writes that “effective training must be proactive, not reactive, and supplemented with a steady flow of relevant training to support your training goals.” It’s a good read, and truer words were never spoken, and you want to make certain that your drivers are as safe as possible on today’s dangerous roads!

FMW Conducting On-Camera Interviews at AFLA

We’re getting excited for AFLA in Orlando – just over a week and a half from now – and we look forward to seeing many of you there. As usual, FMW will be conducting on-camera interviews of fleet experts at the event. If you’d like to suggest someone for an interview, email me at ted@fleetmanagementweekly.com.

Ted Roberts

Thought Leadership

Customer Driven — Engage your organization to create customer loyalty, trust, and superior service

Disruptive Leadership — Master the principles of disruptive leadership

Fleet Asset Management – Best practices for work truck management

Fleet Marketing – Guiding principles for fleet providers to improve marketing and increase sales

Fleet Spectator A 360 view of the fleet industry

Globally Speaking — Perspectives on the multinational fleet

In the Public Interest — Successfully managing the government fleet

On Fleet Driver Management Solutions to improve your fleet’s accident rate and cut costs on collision repairs

Safety & Risk — Impactful driver safety and risk management tools and techniques

Talent Management — Smart guidelines to help you manage the talent in your workplace

Think, Execute, Win!Leadership tips from NBA Star and motivational speaker Walter Bond

VIDEO: Many Drivers are Unprepared for Current Vehicle Safety Technology

Many fleets today are spending more money on safety technology, but getting poorer results. One key part of the solution is appropriate driver training that teaches drivers to manage and coordinate with the safety technology that’s in the vehicle – so that they are prepared for what the vehicle is going to do.

VIDEO: A Great Perk for Fleet Drivers

 Three Great SiriusXM Programs for Fleet

SiriusXM offers three fleet-only discounted programs. Having SiriusXM in the vehicle is a fantastic retention benefit for drivers – and also a great reward for safe driving.


 Raise the Bar on Your Career with CAFM and CAFS Certifications

Getting CAFM and CAFS certifications from NAFA are a truly fantastic way to raise the bar on your fleet career.

The Fleet Spot

ARI, SiriusXM Expands Partnership to Canada

ARI just announced a new partnership with SiriusXM Canada, the country’s leading audio entertainment company, to offer the SiriusXM Fleet Program to its clients throughout Canada.

All ARI clients with SiriusXM-equipped vehicles can now provide qualified drivers with the benefits of SiriusXM including a complimentary two-month, introductory subscription as well as discounted subscription rates. Drivers will have access to SiriusXM’s entire range of exclusive content across 130+ channels of commercial-free music, plus sports, entertainment, news, comedy and more.


CLM: UK Research Identifies AFV ‘Discrepancy Gap’

Research into drivers’ attitudes towards Alternative Fuel Vehicles (AFVs) has identified a huge ‘discrepancy gap’ between actual sales and drivers’ stated buying intentions.

The research, carried out by UK fleet management specialist CLM which manages around 15,000 vehicles on behalf of corporate clients, looked at the intentions of 400 drivers when it came to buying or selecting their next car.


NAFA: Essentials of Fleet Management

New to fleet management, or growing in your role?

NAFA’s one-stop live training event, Essentials of Fleet Management (EFMS), is specially created to guide you through the latest best-practices, strategies, key skills, and resources for managing your fleet.

The three-day, in-person EFMS training is your chance to learn in a classroom of fleet professionals about the fundamental principles of running an efficient fleet.

October 22-24, 2018
St. Louis Airport Marriott
10700 Pear Tree Lane
St Louis, MO 63134


LeasePlan USA Expands Executive Leadership Team

LeasePlan USA announced the expansion of its executive leadership team with the appointment of two new executives.

Debbie Conrad Boyce has been appointed executive vice president and will lead operations at LeasePlan USA, responsible for driving client satisfaction and overseeing the key operational areas within the organization.

Alanna Mahone has been appointed to senior vice president, human resources, and is responsible for providing strategic leadership and organizational development to the company.

“I’m proud to add two new incredible leaders to lead our company to the future,” said Jeff Schlesinger, president and CEO at LeasePlan USA. “Each member of our leadership team brings a unique skill set that, when combined, creates a formidable group of highly energizing professionals. With the appointment of Debbie and Alanna, we are moving at full speed ahead to what’s next.”


Safety & Risk

Without consistent on-going driver training your employer becomes a prime target for negligent entrustment lawsuits

By Art Liggio, President and CEO, Driving Dynamics

Consider your fleet safety program as it relates to driver safety training.

Has it changed in recent years to be reactionary and narrowly focused on a small group of drivers? Check with your corporate training department and they will likely share that effective training must be proactive, not reactive, and supplemented with a steady flow of relevant training to support your training goals.

This should not be a revelation to anyone, however, with the significant influx of driver risk data (MVRs, crash reports, telematics, etc.), driver training, as specified in fleet safety programs, is more and more being implemented solely in the case of stand-alone interventions.



Fleet Transport and Hurricanes

By Terri Stiffler, Vice President of Transportation Services, ACERTUS (formerly AmeriFleet)

The powerful punch that Florence has delivered to the Carolinas punctuates that it’s hurricane season again and that fleets are no less vulnerable than any other business to painful and costly disruptions.

In their preparations for dealing with major storms, though, there’s one area that fleets might overlook: their transportation operations.

The problem with hurricanes, of course, is that they’re hard to predict. Fleet transportation projects are ongoing, and often planned long before anybody knows when and where the next hurricane will hit. And when it does, vehicles and drivers in transport are subject to delays, alternate emergency routing and, worst of all, potential damage and injury. Unless your transport company has an emergency procedure already in place and staffed, fleets with vehicles in transit may be swamped by chaos and bewildered by a frustrating lack of information.



Future-Proofing Your Fleet

By Bernie Kavanagh

The following is an excerpt from “Build, Buy Or Partner: Future-Proofing Your Fleet Enterprise,” a TEK Talk to be delivered during the Fleet Forward mobility conference, Oct. 8-10 at The Pearl, San Francisco.

We know business people can be notoriously resistant to change, so picture the following scenario for a moment:

Arriving at work, Fran Fleetkeeper scans a large board with dots on a map. Some of the dots are green. Some are red. Some are blinking. These are her company’s vehicles, and she notices some are missing while others are clustered too close for optimal efficiency.

But Fran won’t be pinging her drivers. Instead, she taps her phone to implement “Driver Area Eight,” a navigation overlay that directs vehicles in that area to destinations that better serve her operation.


Fleet Trends & Issues

J.D. Power Study Reveals Brands With Fewest Media Tech Problems

USA Today

While voice recognition remains the top complaint among car owners these days, overall complaints about high-tech audio systems, entertainment, navigation and communication declined for the third year in a row, according to J.D. Power.

Ford, BMW, Kia and Porsche were reported to have the fewest media technology problems, with the Ford Mustang scoring the best of all the top cars in every category.

“In-car multimedia has been a problematic category for automakers for several years, as ever-more elaborate navigation, voice recognition and entertainment systems have proliferated in vehicles of every type,” Brent Gruber, senior director of global automotive quality practice at J.D. Power said.

Read the article at USA Today.

Tesla ‘Production Hell’ Has Translated to ‘Delivery Hell’

MSN Money

Complaints about Tesla taking people’s money while they wait weeks for the cars, often with no firm delivery dates, are all over Twitter, Facebook and the Tesla Motors Club user forum.

Tesla’s service issues go beyond delivery glitches. Many of those who have cars complain that repairs can take weeks or months, and email and phone inquiries often don’t get returned. A Tesla retail store rep said that big fixes in the delivery system are needed but that employees are reeling from constant change and inconsistent messages from management. “We’ve grown too fast.”

Read the article at MSN Money.

World Expected to Have Over 3.5 Million Charging Stations by 2025


At the Global Climate Action Summit in San Francisco, two electric car charging companies announced plans to build 3.5 million plug-in spots in the U.S. and Europe by 2025 in an effort to accelerate the adoption of clean vehicles.

California-based ChargePoint Inc. will deliver 2.5 million places to charge and EVBox will install 1 million new fast and regular chargers. The new charging stations will support 37 million electric vehicles that are forecast to be on the road globally by 2025, driving a combined 384 billion electric miles.

Read the article at Bloomberg.

AAA Annual Report Finds Vehicle’s Actual Costs Average $5,960 A Year

The Washington Post

After factoring in the costs of financing, insurance, licensing, registration, taxes, maintenance, repairs and gas for dozens of different makes and models, AAA analysts found that the average cost for a 2018 vehicle is about 59 cents per mile for someone who drives 15,000 miles a year.

This year’s annual report emphasizes the hidden cost of depreciation which can account for about 40 percent of the cost of owning a new vehicle, or about $3,000 a year.

The AAA report calculates a range of vehicles and mileage for owners who go 10,000, 15,000 or 20,000 miles a year. The Federal Highway Administration says the average driver goes about 13,500 miles a year.

Read the article at The Washington Post.

The Subscription Model

The Detroit News

Car subscription services fit the needs of a small demographic of U.S. buyers with whom automakers are testing a new ownership model. Ford, BMW, General Motors Co., Mercedes-Benz, Porsche AG, and Volvo Cars all have subscription options that essentially allow consumers to pick a vehicle, and swap it after a month, or two, or six for another.

Subscriptions are often more expensive than a lease, with monthly costs approaching $3,000 in some cases — though that includes insurance, maintenance and mileage fees.

“It’s a different demographic in that they’re younger, a little bit more affluent, and they have higher FICO scores,” Leonard Ferguson, Ford Credit vice president of mobility and fintech said. “What we’re seeing is flexibility attracts people to the service. They need a vehicle for one month or six months. If we weren’t doing this, we wouldn’t be learning at the rate we’re learning today.”

Read the article at The Detroit News.


Disruptive Leadership

By John Wysseier, President and Chief Executive Officer, The CEI Group, Inc.

Over the next two to three years, American businesses are expected to make a mad rush toward tapping the multi-trillion-dollar potential of artificial intelligence (AI), but they’re likely to stumble and misfire unless they take a strategic approach to its integration.

AI is the area of computer science that enables machines to work and react like humans, equipping them with the ability to communicate in common speech and even learn, plan, and analyze data to find creative solutions to problems. As such, AI initiatives are typically inspired and managed by companies’ Information Technology departments.

But AI has many potential applications that extend way beyond information technology management to all aspects of business.



Collusion in Germany?

The New York Times

The European Commission’s antitrust regulators are investigating whether BMW, Daimler, VW-Audi colluded to keep methods to make diesel and gasoline engines cleaner from reaching the market. In announcing the investigation this week, the commission said it had information that the automakers held meetings to discuss limiting the development or rollout of the technology that reduces nitrous oxides and other harmful emissions.

“These technologies aim at making passenger cars less damaging to the environment,” Margrethe Vestager, the European Union’s competition commissioner, said in a statement. “If proven, this collusion may have denied consumers the opportunity to buy less-polluting cars, despite the technology being available to the manufacturers.”

Read the article at The New York Times.

Fleet Management Resources
AFLA – Automotive Fleet & Leasing Association
Providing the advanced forum for corporate fleet professionals to network with industry leaders.
The CEI Group Inc.
CEI is North America’s largest provider of fully integrated fleet accident management, driver safety and risk management services.
NAFA Fleet Management Association
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
Since 1965, Donlen has been the fleet management industry’s leading provider of comprehensive, integrated financing and asset management solutions — and that spirit of innovation continues today.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.
Driven fleet professionals. Driving results.
Driving Dynamics
Driving Dynamics was established to help corporate fleet drivers develop expert, safe driving skills using proven, advanced driving techniques.
Wheels, Inc.
First in fleet for 79 years. Wheels helps you build tomorrow’s fleet today.

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