It was assumed that EVs would require fewer repairs than gas-powered vehicles because there were fewer moving parts and systems that required maintenance. But J.D. Power found that, in general, the more technology that is in a vehicle the more service it needs.
“Owners of cutting edge, tech-filled EVs and PHEVs are experiencing problems that are of a severity level high enough for them to take their new vehicle into the dealership at a rate three times higher than that of gas-powered vehicle owners,” said Frank Hanley, senior director of auto benchmarking at J.D. Power.
Digging deeper, the 2024 IQS study found that owners are experiencing rising frustration from false warnings. Often, owners don’t understand what warnings mean. Further, problems with Android Auto and Apple CarPlay persist as the feature remains one of the top 10 problems.