I have long been fascinated by the remarketing segment of our industry. While there was a certain comfortable predictability about the market cycles, there were always trends that sparked extra interest.
Now? This year’s market is unlike anything we’ve ever seen. Making some sense of the 2021 medium duty wholesale market is Bill Bishop, FLD’s expert on this market. It’s an informative and engaging read.
I sure can relate to this principle from Chris Watkins: “If you have ever delivered customer service, it becomes a part of your DNA, and you really start to understand what customer experience truly is and how important it is.” Chris may be new to LeasePlan but backed by an impressive 30-year career in operations service delivery, his vision for delivering outstanding customer experience is crystal clear.
We are excited to learn about the wealth of new products and services to be introduced at NAFA I&E next week!
Janice Sutton
Editor in Chief
