Being involved in a crash is one of the most stressful times as a vehicle owner, even if everyone walks away from the accident without injury. In the immediate aftermath of a wreck, drivers must gather insurance information from other parties, speak with police, arrange a vehicle tow or other transportation, and figure out how to fix the damage.
Toyota and its Lexus luxury division are hoping to help owners of newer vehicles ease those hassles with a new service called Collision Assistance, which the automakers say will help guide vehicle owners through the process with less stress and hassle. Toyota and Lexus owners now have access to Collision Assistance through the Owners App, available for iPhone and Android smartphones.
Users start with pre-populated vehicle information through the app, such as the make, model, and VIN. From there, the app guides them through taking photos of vehicle damage and making notes of where repairs are needed. If the user’s insurance company participates in the service, the app can send relevant information to their agent. The service also offers users the ability to search for a repair facility and updates progress as the claim and repair move through to completion.
Read the article at J.D. Power.