In order to improve customer experience, job visibility and overall efficiency, Telogis introduces Telogis for Field Service, an industry-specific extension of its award-winning connected intelligence platform. The Telogis platform provides SaaS-based advanced telematics, dynamic routing, commercial navigation, real-time service order management and mobile integration services for some of the world’s most well-known field service companies.
“Telogis’ proven applications for Field Service drive effective and responsive mobile operations across a number of different industries such as utilities, construction, oil and gas, cable and telecom and more,” said Newth Morris, co-founder, Telogis and president, Telogis Route & Navigation. “We brought these solutions together in order to help our customers more easily meet the demands of their end customers for more predictive and dynamic service response.
♦ Powering the next-generation of customer experience
Telogis for Field Service provides advanced work scheduling and optimization that enables field teams to be more proactive and ultimately service and satisfy customers more easily and efficiently. Telogis delivers service order management, Proof of Delivery (PoD), truck-specific navigation and routing for teams, as well as advanced Plan versus Actual (PvA) that gives total visibility into whether or not plans were followed and service commitments were met. Telogis for Field Service also delivers real-time estimated times of arrival (ETAs) and dynamic dispatch that close the loop among the field, the back office and the end customer.
♦ Mobile apps tailored to the needs of field service organizations
Telogis’ Field Service-specific mobile applications drive efficiencies and integration with the back office. Technicians in the field stay compliant with Telogis Compliance, process and update job statuses, create customizable forms and utilize crowd-sourced, commercial-grade Telogis Navigation in order to arrive on-time and safely while improving customer experience.
Telogis for Field Service was launched at Telogis’ annual Latitude customer conference, serving as the forum for more than 450 mobile enterprises executives, partners and industry thought leaders to a packed agenda focused on facilitating customers’ ability to drive transformation through the power of connected intelligence.
About Telogis
Telogis, Inc., the platform for location intelligence, is dedicated to enhancing the value of its customers’ businesses through intelligent integration of location technology, information and services. Telogis was established in 2001 and is headquartered in Aliso Viejo, Calif., with offices in Europe and Latin America as well as development centers in Austin, Texas; Toronto; and Christchurch, New Zealand. Telogis’ products and services are used and distributed in more than 100 countries worldwide. To learn more about Telogis, visit www.telogis.com or call toll free at 866-TELOGIS (866-835-6447).
