In today’s Customer Driven column, Laura Jozwiak talks about flight attendant Morgan Hearns, an example of service excellence, who “demonstrated the stark contrast between mediocrity and true customer-centricity.” It’s excellent and you can read it here.
Fleet Pro Focus: David Hayward
Today we talk to popular and well-known fleet manager David Hayward (who’s now at ABM), about his successful career in fleet. Read it here.
Heading to ACT Expo
I’m excited to head to ACT Expo in Las Vegas next week to see and hear about some of our industry’s latest and most exciting innovations! Reach out if you’re going to be there and would like to meet up.
Ted Roberts
President
