CEI knows a thing or two about collision management, so we were delighted to note the title of their latest Fleet Management Weekly monthly column: 8 Ways to Save Money on Collision Repairs. They say, “By following these eight steps for each and every accident, fleets can save up to 10% or more on their annual accident repair bill.” It’s most definitely worth a read.
We have become a big fan of author Jeofrey Bean’s Fleet Customer Experience columns. In this month’s column he talks about how giving customers more control and a better experience can innovate a new product or service.He cites Uber as an example of a company that has done just that.
For the past few years we’ve been hearing how drivers – especially Gen Ys — could be motivated by gamification techniques. That is exactly what GPS social telematics provider Azuga, applying the customer experience model of giving customers more control — has done with their Fleet Mobile app — with outstanding results. Be sure and catch the article: Azuga: Gamifaction Comes to GPS-Tracking.
Janice Sutton
Executive Editor
