Elizabeth Wills, Senior VP of Client Services at Wheels, Inc., writes a beautiful Customer Driven column: Listening: Turning Feedback into Action, and it is perfect for this Thanksgiving week.
Elizabeth says, “Real listening begins with slowing down long enough to understand what’s really being said. When someone shares feedback, they’re not just offering information, they’re extending trust. They’re saying, ‘I believe you’ll do something with this.’ ”
Our entire Fleet Management Weekly team wishes you and your family a lovely, fun Thanksgiving holiday.
Janice Sutton
Editor in Chief
