We welcome back Wendy Eichenbaum to keep us on our CX and UX toes in 2018! Wendy writes the popular ‘Fleet CX Toolkit’ column and this month Wendy asks: “Would Your Customers Recommend You?” Happily, she shows us the way to improve customer loyality metrics, turn Detractors into Promoters, and hike future revenue.
For a look into the 2018 trends predicted for global fleets, catch the interview with Dr. Jörg Löffler, CEO of Munich-based Fleet Logistics. Among the key trends, Löffler talks about ramifications of the decline of the diesel-powered vehicle, long the choice for European fleets, and the rise of mobility management.
Nominations for NAFA’s prestigious FLEXY Awards have been extended until this coming Friday, January 26th . It is such an honor to be nominated (and a thrill to be a winner!). Nominations are easy. This is your last chance to put forward that special fleet professional!
Editor in Chief