Poorly working touch screens and phone connectivity were top complaints that Ford received and addressed by switching partners and spending years to smooth out the system’s features.
Audio, communication, entertainment and navigation systems remain the most problematic category of problems consumers are having with new cars, but the industry has improved for three straight years, contributing to the best overall quality ever, according to J.D. Power.
“Our competitors are about two to three years behind us now,” Jim VanSlambrouck, director of quality for the Americas said. “They are still refining how their tech works, and these are things where we’ve gotten out in front and will stay there.”
Read the article at Bloomberg.