COVID-19 will likely have as big an impact on our society and behavior as 9/11. We will change the way we travel, interact, recreate, and think about making discretionary purchases.
Automakers should not rely on one-time vanity purchases, they should continuously offer mobility services to consumers. The future is in mobility services: grocery and parcel delivery, germ-free rides, and any other errand or service that would avoid having to take trips.
COVID-19 exposed a major weakness in how we obtain basic products and services. Had autonomous mobility services been available, supply chains for critical equipment may not have been as constrained, basic sanitation and safety products may not have become scarce, and less healthcare workers would have been at risk moving patients to hospitals.
Read the article at Forbes.
