After hearing Bryant Walker Smith’s outstanding presentation ‘Automated Vehicles, Fleets, and the Law’ at the recent AFLA conference, senior editor Mike Sheldrick was keen to learn more. In his interview with Smith in ‘Driving While Automated,’ Sheldrick says, “While it may be a boon to the average commuter, the real benefits would be reaped by fleets.”
In Think Local. Plan Global, Reiner Willems offers us an excellent guide to effective fleet communications. In The Fleet CX Toolkit, Wendy Eichenbaum cautions us on the essentials of usability testing. She says, “A few poor reviews on your hardware, software, or service are enough to send your customers and prospective customers running to your competitors.” Ouch!
There is so much more to enjoy in this issue. Be sure to check in at FleetManagementWeekly.com for daily updates.
Janice Sutton
Executive Editor
