Agile Fleet’s 2021 customer survey delivered an NPS® of 66, which is considered outstanding. Ratings can range between -100 to 100, and a rating of 55 is considered a high-scale benchmark. According to customer.guru. the most recently reported ratings for Apple, Microsoft and Adobe were 47, 45, and 25 respectively.
Agile Fleet President Ed Smith said, “Knowing our clients value this relationship enough to refer us to their trusted fleet colleagues is very gratifying. Our core values focus on building and maintaining strong partnerships, among other things. This score gives us the feedback that we are achieving that goal.”