J.D. Power’s recent research showed that while Tesla buyers are overwhelmingly tied to the Supercharger experience, overall satisfaction is dropping. It also found that other companies are making up ground at a rapid clip, which could threaten more than charging revenues.
The most significant gains in customer satisfaction and other metrics came from non-Tesla charging networks like EVGo, Electrify America, and others. At the same time, the study found that Tesla buyers are uniquely invested in its charging technology, to the point that the top five vehicles in J.D. Power’s question about how charging impacted a vehicle purchase decision were all Teslas. At the same time, satisfaction with Superchargers dipped.
