PHH Arval Wins Two Awards for Customer Experience
PHH Arval was recently recognized by two organizations for its innovations in customer experience.The company earned the 2012 Customer Experience Innovation Award from the Customer Experience Professionals Association (CXPA) and was honored as a Bronze Stevie Award winner from the American Business Awards. PHH Arval won the 2012 Customer Experience Innovation Award for its nomination, titled “Mapping the Journey to Excellence in Customer Experience” that focused on the organization’s use of a Journey Map to illustrate every customer interaction. Learn more
Fleet Safety Forum Awards Success for Pfizer, Nestle Mexico, Royal Mail and Iron Mountain
The 10th annual Fleet Safety Forum ‘BEST OF THE BEST’ Awards for Excellence, hosted by the Road Safety charity Brake on 14 June 2012 at the Burlington Hotel in Birmingham (England), with more than 240 guests, saw recognition for a number of Interactive Driving Systems clients including Pfizer, Nestlé Mexico, Royal Mail, Iron Mountain and Volker Rail. Learn more
Thirty-One Fleet Professionals Comprise NAFA’s 2011-12 CAFM Graduating Class
Recognized as the premier certification program within fleet management, the CAFM program makes the professional demonstrate expertise in every aspect of the job. In the past year, 31 fleet professionals successfully completed the CAFM program. Learn more
Exposing Management’s Dirty Little Secret
Why are we complacent when confronted with data that suggests most managers are more likely to douse the flames of employee enthusiasm than to fan them? Why aren’t we a little bit angry that our management systems are more likely to frustrate extraordinary accomplishment than to foster it? Learn more
